Support Center Visit Demo License manager Buy @ envato

Theme Option "page not responding"

NatojaNatoja
edited April 2023 in Theme Options

Hello!

I have a problem with the betheme. Since I changed the font, the whole options menu hangs. The theme options won't load without multiple "page not responding". Then when it loads, I immediately get to the "Performance" menu item. Then as soon as I click somewhere else, the page doesn't load again and I get the error message that the page is not responding and if I want to wait. I have the same when I want to edit a page. Via the BeBuilder everything works. 

I do not know where the problem could be. The last thing I did was change the font. Previously it was set to load locally. For the time being I changed it again, but that didn't bring any improvement. 

I would be very grateful if you could help me. 

Kind regards Nadine

link to my website: nadinehopfer.at

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    I have checked your website, and everything seems to work fine. I was able to navigate in theme options, and change settings.

    image.png

    Are there any steps to reproduce this problem?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NatojaNatoja
    edited April 2023

    Hello,

    thanks for looking. But for me the problem is still. Not only the themes options, also with the edit page. Something loads slowly I think, which makes the page not respond. I can't find a solution.

    Please, be so kind, log in again and go to the media library. I uploaded you a video which shows my problem.

    My friend also logged in and he has the same problems. It can't be the browser, device or internet connection.

    Thank you!

    1.png
    2.png


  • PhilPhil

    I checked your home page, and it loads in less than 10s every time.

    image.png

    Also, I watched your video, and I could not replicate that.

    Moreover, I recorded a video for you and put it in your media library. Please check it out.

    Can you tell me the browser and OS you are using, please?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NatojaNatoja

    Thanks for the video....courious.

    It worked for me before without any problems, for months. 


    win 10 pro, 64 bit 8GB

    Chrome Browser or Edge

  • NatojaNatoja

    in the media library is a file uploaded by my friend "Browser performance" - maybe interesting for you 

  • PhilPhil

    I checked that on a device with the same settings as you described, and the results were similar as on the video I uploaded to your media library.

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NatojaNatoja

    Hi

    Everything works in the incognito tab. I deleted all cookies, cache & co and it still did not work. When I deleted the bebuilder history, again delete cache and cookies - since then everything works again. 

    Thanks for your look and help!

  • PhilPhil

    Good to see that you manage to solve this.

    Did these steps also help your friend's device?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NatojaNatoja

    Yes it works :) Thank you!

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.