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Unable to update Slider Revolution on site

pccc_adminpccc_admin
in Revolution Slider

I have Slider Revolution installed on our site (version 6.6.11)

Currently wordpress shows version 6.6.13 available.

However I cannot update slider revolution on the plugin page or through the BeTheme plugin page.

Is it because BeTheme has not released the most recent version of Slider Revolution yet?

Thank you,

Comments

  • PhilPhil

    Hi,

    The newest version is already available.

    image.png

    Can you recheck if you can update it now, please?


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • pccc_adminpccc_admin

    I can select "Update" and it will show the same as you.

    image.png

    However if I go back to the WordPress dashboard it says it is not updated.

    image.png


    Then if I try to update it here.

    image.png

    I get this error.

  • PhilPhil

    Do you have any caching tools enabled on your server?

    Please contact your server administrator, ask if you have any kind of this tool active, and disable it if it is on.

    When the plugin will still not update, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • pccc_adminpccc_admin

    It appears to not update so I sent a message via the contact link you sent me.

  • PhilPhil

    Sorry, but we didn't get any message from you yet.

    Please check your mail inbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Be sure that you sent all of the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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