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Site not showing logo in front end

CosimoMalcangioCosimoMalcangio
in Other

The site only works if I'm logged in as an administrator. As soon as I log out I don't see the logo, the slider and some components don't work, like the products load indefinitely or I don't see pieces of the layout.

Schermata 2023-05-24 alle 14.20.19.png
Schermata 2023-05-24 alle 14.20.30.png


I attach screenshots

website: https://guru-original.com/

Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, check if you do not have any caching tool enabled on your server. If it is active, disable it, and recheck your website.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • CosimoMalcangioCosimoMalcangio

    I disabled the plugins and cleared the cache (there are no caching tools currently active) but the problem persists. I am attaching a screenshot regarding the PHP issue, could it be due to that?

    Schermata 2023-05-25 alle 10.48.41.png


  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

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  • CosimoMalcangioCosimoMalcangio
    edited May 2023

    ok i sent the request

  • PhilPhil

    It has to be some tool from your server.

    See the following screenshot:

    image.png

    On the left side, you can see browser developer tools in an incognito mode where I am not logged, and on the right, the one where I am logged. As you can see, in incognito mode, there is a class assigned that does not come from our theme or from the plugins you use.

    Please contact your hosting provider, and ask about this problem.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • CosimoMalcangioCosimoMalcangio
    Schermata 2023-05-26 alle 15.37.00.png

    I managed to act on that class to show the top bar, but the problem of the slider and other elements such as the instagram feed and this infinite loading of products remains.

    I'm trying to contact the server owners, could it be a php settings problem?

  • PhilPhil

    It could be tools are enabled on the server. The slider HTML construction completely differs from logged and not logged versions; neither theme nor the plugins do not have such functionality.

    I also noticed that you have WP and outdated plugins. Please update them, and recheck this problem.

    Please let me know when you do that.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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