Update - Slider Revolution and WPBakery Page Builder
Hi,
We use Slider Revolution and WPBakery Page Builder included in the betheme pack. And when accessing the Plugins section, it tells us that there are pending updates, but when trying to update from the "plugins" option of "betheme" and clicking on "Update", they are not updated.
Slider Revolution
You have version 6.6.4. Update to 6.6.13.
WP Bakery Page Builder
You have version 6.9.0. Update to 6.13.0.
Could you tell me how to proceed to update these plugins?
Thank you for your time
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hi,
We send the info from the form http://themeforest.net/user/muffingroup#contact
Please do not hesitate to contact us for any clarification or query.
Thanks
It seems that Zend OPcache on your server holds your plugins and does not allow you to update.
To update these plugins you need to remove them through the WP panel -> Plugins and install them again in the WP panel -> Betheme -> Plugins.
Best regards
hi,
we have updated Revolution Slider, but the "WPBakery Page Builder" plugin has version 6.11.0 and should be updated to version 6.13, but it is not available in Betheme -> Plugins
Regards
If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to purchase the plugins separately.
Thanks