Support Center Visit Demo License manager Buy @ envato

Slider Revolution: Editor not working (blank screen after "loading > preparing data"

TatzulTatzul
in Revolution Slider

Revolution slider worked fine for me. But in the last days the editor is not working anymore.

Whenever I open a slide in the editor it says loading preparing data but the screen remains blank (no content, no tools etc.). I tried various browser and browser versions, cache cleared etc. I disabled plugins but still the problem persists.

I am running the current version of BeTheme (27.0.7) and the current version of Slider revolution (6.6.14).

Any help would be highly appreciated!

Thank you :-)

Comments

  • PhilPhil

    Hi,

    Please check if the same thing happens with another theme, like Twenty Twenty.

    If it works properly with it, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • TatzulTatzul

    Hi Phil,

    thank you for your reply. I found the cause of the problem. It was caused by the Plugin "Cookiebot CMP by Usercentrics". Whenever this plugin is activated the Editor will not load. Maybe it is a bug in the plugin?

    Thanks :-)

  • PhilPhil

    Most likely, it is indeed some bug in the plugin.

    In that case, you should contact the plugin author to resolve that.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • TatzulTatzul

    Thanks, we already did that.

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.