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Set pre-built header.

speedsixwheelsspeedsixwheels
in BeBuilder

This theme does not allow you to insert pre-built headers from the templates section.


You can see it here:


https://www.dropbox.com/s/71a7jr1fx730uw3/pre_built_header_betheme.mp4?dl=0

https://www.dropbox.com/s/71a7jr1fx730uw3/pre_built_header_betheme.mp4?dl=0


Is there any way to make this work?

Thank you.

Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, on your video, I can see that your System status shows that your server does not meet theme requirements. Please contact your server administrator to correct that.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • speedsixwheelsspeedsixwheels

    I have deactivated all plugins and the problem persists.

    I restored the system status, tried a localhost version of the site, no errors and the problem persists.

    If this does not work, I would like a refund of the amount of the theme, since I cannot use it correctly.

    Thank you.

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • speedsixwheelsspeedsixwheels

    sended!

  • PhilPhil

    Sorry, but we didn't get any message from you yet.

    Please check your mail inbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Be sure that you send all of the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials
    • FTP credentials

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • speedsixwheelsspeedsixwheels
    edited June 2023

    Sended other time!

  • PhilPhil

    In your Betheme dashboard, I can see that the license key has weird hashing (first two parts before dashes should be visible), which could mean that your database was modified or you have installed a pirated version of Betheme.

    obraz.png

    Please, download a fresh copy of Behteme from ThemeForest, install it on your website, and register your license key.

    After that, pre-built headers should work correctly.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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