Categories text do not save

MrPereCastor · July 2023

Hello,

I tried to copy paste a long SEO text in the 'bottom content' box of my categories ( Products > Categories )

But once i copy paste the text ( around 1400 words ) and click on Save. Page refresh and shows 'Category updated.' but the text disappeared.

Did you put any limits on the number of words ? Is there any bug ? Do you want the access to have a look ?

Thank you very much,

PS: other collections I have, got less words and no issues at all to save it and keep the text.

Phil · July 2023

Hello,

Please share with us your PHPINFO file. It's really necessary right now.

If you do not know how to do it, please check this topic:

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

MrPereCastor · July 2023

Hello!

Please find the file asked:

https://esaver.ie/test/phpinfo.php

Phil · July 2023

Everything seems to be fine there.

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you are sending is complete and correct.

Thanks

MrPereCastor · July 2023

Email sent through contact form ✔️

Waiting updates :)

Thanks

Phil · July 2023

I have generated Lorem ipsum 1400 words long, added it to Uncategorized category, and it worked properly.

Does it happen for a particular category, or are there any steps to reproduce this issue?

Maybe the content you want to put there is not correct.

Best regards

MrPereCastor · July 2023

Please copy paste the text I sent you and check.

The text is working fine on another wordpress website, only with your theme it do not save.

Phil · July 2023

Where did you send it?

I do not manage the mailbox, so it would be better if you send it here.

Thanks

MrPereCastor · July 2023

I sent the text in the mail you asked me to send.

For privacy reason, I cannot copy paste here.

Please check the mail you received, either ask me to send another mail.

Thank you

Phil · July 2023

As I said, I do manage the mailbox.

If you want to address a message to me, you should attach a link to this forum discussion in the message.

Thanks

Phil · July 2023

I have copied and pasted the text you sent to the Uncategorized category, and it worked properly.

Please check that.

Best regards

MrPereCastor · July 2023

Thank you very much! Subject closed :)

Categories text do not save

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