Video not cross browser

CPA_Master · June 2015

Hi,

Using video ( mp4 and ogv ) on homepage isn't working as expected:

Safari on Mac = Ok

Safari on windows = Black Background

Internet Explorer = Black Background Unsupported Video Type or invalid file path

Firefox = Video not fluid, hangs repeatedly

Chrome = Video not fluid, hangs repeatedly

Can you help with this?

Thanks

Albert · June 2015

Hi,

where you use this video? Any url to site where this happen? Please also attach some screenshots of how this looks like on your side.

Thanks!

CPA_Master · June 2015

Ok, the website is http://www.piscinascarrebleu.pt

Albert · June 2015

http://www.piscinascarrebleu.pt/wp-content/uploads/2015/01/video_carre_blue.mp4
http://www.piscinascarrebleu.pt/wp-content/uploads/2015/01/video_carre_blue.ogv

Please check both files. As you see, mp4 file is broken. IE11 using mp4 format but Safari uses .ogv which is ok.

CPA_Master · June 2015

Ok,

Althow it´s strange because we can watch video on Safari

and on IE if direct access to file as on link

and not on other browsers

http://www.piscinascarrebleu.pt/wp-content/uploads/2015/01/video_carre_blue.mp4

Thanks

I will check it and return with feedback.

Albert · June 2015

Yes, you can because SAFARI uses .OGV format while IE is using .MP4 format. That's why we did an option to upload 2 different files because different browsers uses different formats.

CPA_Master · June 2015

It's WORKING !

You are correct, the problem was the mp4 file. I guess it was currupted.

Viewing the page on safari on windows , shows black page and button to start video.

I suppose it has to do with Safari version on windows ..

Thanks for your help

Albert · June 2015

You're welcome

Video not cross browser

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