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Comments

• Phil

  December 2023

  Hey,

  This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

  After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• bitlagoon

  December 2023

  I've tried to log in to the license manager and it says "The purchase code has not been used to register Betheme or the username does not match the purchase code."

  But I only have one username, domain and license. Domain is poolfenceoh.com.

  The dashboard says the theme is registered, and matches the purchase code that I see on themeforest
• Phil

  December 2023

  So you must deregister the license key from there, and register it again.

  Then it should work.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next