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Product template broke when i imported products

UbulawuUbulawu
in BeBuilder

Hello,

Bebuilder product template stopped working and is giving me this following error ever since i imported products to the website :

I can't create any product page template, i always get this same error. same thing when i try importing an existing one. can i get help with this issue please ?


Thank you in advance,

Najlaa

Comments

  • PhilPhil

    Hi,

    Please see this link:

    https://support.muffingroup.com/faq/error-404-in-templates/

    Follow the steps from there and check if the problem persists.

    You can also go to WooCommerce settings and resave the main shop page.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • UbulawuUbulawu

    Hello,


    I followed these steps and resaved the main shop page and nothing, the same issue.

    Can i give you access to have a look ?


    Best regards

  • PhilPhil

    Sure, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • UbulawuUbulawu

    Hello Phil,

    I just sent you a message in the contact form with access to the webesite's dashboard and a link to this discussion.

    Please let me know how it goes

    Thank you

  • UbulawuUbulawu

    Hello,

    Any updates please, did you check ?

    Thank you

  • PhilPhil

    We must do a deeper investigation, and we need access to your FTP.

    Please send it as you did with the WP dashboard, and remember to attach a link to this forum discussion.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • UbulawuUbulawu

    Hello Phil,

    FTP informations sent, i would like to add that the issue started when i imported products to the website. there wasn't an issue before but right after the successful import. no product template works anymore

  • PhilPhil

    From where did you import these products?

    It seems that they were built with Elementor and some extensions or PRO versions of Elementor, having unexpected content breaking our template.

    With Elementor disabled product template opens correctly.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • UbulawuUbulawu

    I imported them after i exported them from a website using the Unero Theme and wpbakery.

    all that matters are pictures, variations, prices and descriptions. i didn't import anything else really i am not sure what might've caused that problem.

    what does that mean i should do, is there a way to fix it without having to delete all products and adding them again one by one ?

    Best regards

  • PhilPhil

    Try to remove all the content from products (from the description tab), and check if it works correctly then.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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