Unable to update

Comments

• Phil

  January 2024

  Hey,

  This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

  If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

  After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• donnamseg

  January 2024 edited January 2024

  Thanks

  I just checked and the license was registered. An update prior to the recent one updated without issue so I'm not understanding why this is taking place now.
• Phil

  January 2024

  And did you proceed with all the steps I described?

  "If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard)[...]"

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next