Can't update

Comments

• Phil

  February 2

  Hi,

  Can you send a screenshot showing this error message, please?

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rorypory333

  February 2

  In fact, error messages are displayed less often,

  The update does not reflect the correction.

  
  

  Thank you.
• rorypory333

  February 2

  

  
  
• Phil

  February 2

  Do you have the Wordfence plugin installed?

  If yes, please see the following article:

  https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/

  If not, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  February 3

  Sorry, but I could not access your WP dashboard as I received the following page:

  

  Do you have some country restrictions set on your server?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rorypory333

  February 3

  Hi,

  I have just deactivated my wp's overseas attack guard. It will take a few minutes for this to be fully deactivated.

  After that I think you can log in to WP.

  Thank you.
• rorypory333

  February 3

  FTP access may be restricted.

  We can allow FTP connections only from specific connection sources.

  Please let me know your IP address.

  Thnank you.
• Phil

  February 5

  I was able to log in to your website now. Thanks.

  However, I was not able to reproduce the issue you described. Does it happen on all pages? Or maybe it happens when you insert some specific element or characters?

  Also, I cannot give you my IP address, but maybe we will be able to handle this with WP dashboard only.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rorypory333

  February 5

  I am glad You are able to log onto this website.

  However, the problem has not been resolved,

  I am still editing and updating pages from the dashboard, but they are not reflected on the site.

  
  

  Also, I can no longer enter this page from the dashboard.

  
  

  I am having trouble.
• rorypory333

  February 5

  https://shimizu-fp.info/portfolio/
• rorypory333

  February 5

  
  
• rorypory333

  February 5

  

  

  
  
• Phil

  February 5

  However, the problem has not been resolved,

  That is why I asked if this happens on all pages or if it happens when you insert some particular element or characters because I could not replicate this issue.

  We have corrected the problem with opening this page with BeBuilder. Please check it now.

  However, I still could not replicate the problem with 400 error. Are there any extra steps to reproduce that?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rorypory333

  February 6

  Hello.

  Thank you for fixing that page.

  By the way, I deactivate the LiteSpeed Cache plugin and the site modifications are now reflected.

  
  

  Thank you.
• Phil

  February 6

  So everything is fine now? Is there anything else I can help you with?

  BTW, I suggest activating the caching plugin after you finish working on your website to prevent such problems.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rorypory333

  February 6

  I think its fine so far.

  Thank you for your sugestion.