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critical error message from wordpress

dellleungdellleung
edited May 2024 in Theme support

Hi,

My website is experiencing a critical error. We updated some content of the website on 2 May 2024, but we cannot access the website today and the following message shows up:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

It happened twice. Last time we replaced the whole website with the backup to solve it, but it happened again.

here is the website: https://www.grdil.com/

Please help. Thanks.

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    I have received your private message, but you did not attach WP dashboard access, only FTP and cPanel.

    Please send another message with complete data.

    Moreover, please tell me where this critical error message appears because I did not see it when I opened a link to your website.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    It is not a Betheme-related issue. Through FTP, I disabled Betheme, and the problem persisted. Moreover, I activated WP debug and the following errors appeared:

    image.png

    None of them refer to Betheme. You must contact your web developer to check what exactly is causing this, and to correct that.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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