URGENT! Does not update on devices

basicestudio · July 2

Hi,

We have 2 problems with a website we are developing with BeTheme. The website is this: https://anas15.sg-host.com. And the problems are:

The first is that when we create any element it displays well on all devices, but when we update it it only updates on Desktop. Not on Laptop, iPad, or mobile. This happens just since we updated to the latest version of the theme 27.5.

And the second, when we add a global section to a page, the backgrounds and layout of the section change. This already happened to us a few days ago.

Please can we help us as soon as possible with these two problems?

Thank you.

basicestudio · July 2

Hi,

Forgive me. We already have the first problem solved. It was a hosting speed plugin, which was not working well.

But the second one (the one in the global section) we do need to solve.

Thank you.

Phil · July 2

Hey,

Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

basicestudio · July 2

Done.

Phil · July 2

The user you sent credentials to does not have admin rights.

Please change this user's privileges to admin.

Thanks

basicestudio · July 2

Done

Phil · July 3

You had URLs in WP misconfigured:

I have changed that to HTTPS, and it should work correctly now.

Best regards

basicestudio · July 4

Excellent! Thank you very much for your help.

URGENT! Does not update on devices

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