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CANNOT DEREGISTER THEME

tracym17tracym17
edited November 4 in BeBuilder

Hi there

We accidentally loaded and licensed a TEST website domain 2 joburgbolt.co.za.dedi436.flk1.host-h.net and we need to deregister the betheme license here but we cannot do this, as we need to delete theme files first from the test domain

we do not have access to this test domain :( to delete theme files ... the correct domain now is www.joburgbolt.co.za - where we need to add in the license..

Please help :)

Screenshot 2024-11-04 at 11.41.31.png


Screenshot 2024-11-04 at 11.43.07.png


Comments

  • tracym17tracym17
    edited November 4

    Hi there - it is pointing from the same domain / database - so why is there a conflict with the license etc if it is in fact the exact same domain ???? just the string is different ...... please advise asap as we need to work on this website! Thank you.

  • PhilPhil

    Hi,

    Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.

    Thanks

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  • PhilPhil

    I received your WP dashboard access, but I do not need it.

    I wanted you to explain your issue through the contact form so the person who manages such cases knows how to help with your problem.

    That is why I did not mention anything about the WP dashboard or provide a link to this forum discussion.

    So please send another message with an explanation of your issue without attaching a link to this forum discussion.


    Thanks

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  • tracym17tracym17

    Ok.... I will do that....

  • tracym17tracym17

    Hi Phil - I did get a reply from your expert, but the suggestion will not work :( we cannot deregister the theme - it will not allow me at all in any way like it used to.... see below. I am unable to deregister the subdomain..... this is why I am here asking for help.

    The theme files are also NOT on the original subdomain database so we cannot delete the theme files there also.... Something has gone wrong with betheme for this to happen as it should not have happened.... :( never had this issue before with deregistering licenses from themes I own....

    Screenshot 2024-11-04 at 11.43.07.png
    Screenshot 2024-11-04 at 11.41.31.png


  • tracym17tracym17

    Hi there - I managed to delete the theme files from server and re-uploaded betheme and was able to deregister in between this once the theme was removed entirely.

    Sjoe!!!!!!!!!!!!!

  • PhilPhil

    I am glad to see that you handled it.

    If I can help you with anything else, please let me know.


    Best regards

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