If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
However, I do not know how you set it up, and I could not replicate your issue at first. If you provide the necessary information we can provide faster and direct help.
I managed to replicate your issue after some time.
We will correct it in the upcoming update.
but I don't like to give out my passwords to third parties.
That is understandable, but please note that you can always create a temporary user for us to do the necessary testing and then remove it.
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Comments
Hi,
I assume that you use BeCustom, right?
If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Thank you very much for your interest
but I don't like to give out my passwords to third parties.
the problem is in your plugin
We didn't do anything custom.
I'll try to fix it myself.
If I don't fix it, I'll just change the theme.
Thank you
the problem is in your plugin
However, I do not know how you set it up, and I could not replicate your issue at first. If you provide the necessary information we can provide faster and direct help.
I managed to replicate your issue after some time.
We will correct it in the upcoming update.
but I don't like to give out my passwords to third parties.
That is understandable, but please note that you can always create a temporary user for us to do the necessary testing and then remove it.
Best regards
thx