Version 28.0 Update broke my page designs in BeBuilder
Hi there - we recently update to version 28, and updated the database as was instructed.
However, when I go to edit any of my pages, in the BeBuilder all of my style options are removed - fonts/font sizes, background images, background colors, margins and padding. The live pages looks fine, but if I go to edit it in BeBuilder, the styles are removed and if I publish, the live page has its styles removed as well.
I'm not sure what happened, but the update seems to have impacted it and now i cannot edit any of my pages without the design being ruined and having to build each page's design from scratch.
For example, here is what the live page looks like:
But then in the BeBuilder, this is what it becomes:
Background colors, fonts (the numbers), margins and padding are all removed.
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Can you please provide me with your email address so I create you an account on our WP site? Thanks.
You can use any dummy email address like "[email protected]".
Thanks
Just sent you an email with credentials. Thanks!
You did not attach FTP access in a private message.
Moreover, I noticed that you have two server misconfigurations:
Please contact your hosting provider to correct that.
After that, send another message with all required information (WP dashboard and FTP access).
Thanks
Sorry for the delay. My team made the above server configurations, but problem is still there. I just sent you FTP login as well.
We have corrected it on your website.
Please check it out now.
Thanks
Thank you so much! Can I ask what the issue was in hopes to avoid in the future?
The database update was required after update 28.0. Your website has many pages, and your server is not strong enough to handle such an update, so the process broke down after a while.
We made an adjustment in a theme so that when the database update breaks, it will start again from the moment when it stopped.
Best regards