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BeBuilder is not loading

AlunawpAlunawp
in BeBuilder

Please excuse my English. I can't get the site to load pages via BeBuilder so I can edit them.

The address of the site is: https://upickepodivnosti.cz

I am attaching a screen shot.

I have put a phpinfo.php file in the root of the site so you can possibly see the details.


Can you please help me?

Thanks a lot

Ales

Snímek obrazovky 2025-04-23 v 22.32.20.png


Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to the parent, and recheck it.

    If the problem presits beside proceeding these steps, please open browser console while opening BeBuilder, and if you see any red errors, please send us screenshot of them.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • AlunawpAlunawp

    Hello,

    I've done everything and the problem continues.

    So I am sending a screenshot with the message.


    Thanks a lot.

    Ales

    Snímek obrazovky 2025-04-24 v 22.11.26.png
    Snímek obrazovky 2025-04-24 v 22.11.40.png


  • AlunawpAlunawp

    One more observation. I need to work so I did a downgrade to 27.6.1. and everything works without problems.

    Ales

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • AlunawpAlunawp

    Sent to.

    Thanks a lot!

    Ales

  • PhilPhil

    Does it happen on all pages or some particular ones?

    I checked a couple of them, and they load correctly:

    image.png
    image.png

    Best regards

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  • AlunawpAlunawp

    Now, of course, they all load correctly because, as I wrote, I had to downgrade to version 27.6.

    Version 28.05 was not working.

    If you want, do an update to the latest version of Betheme and give it a try.

    Thanks a lot.

    Ales

  • PhilPhil

    Sorry, I forgot about the downgrade.

    We updated Bettme on your website, and we are checking what is wrong.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    There is an issue with the following file loading by your server:

    https://upickepodivnosti.cz/wp-content/themes/betheme/visual-builder/assets/js/scripts.js?ver=1745849288

    image.png

    Please contact your hosting provider to take a look at this.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • AlunawpAlunawp

    Thanks a lot


    Ales

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