Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Nice i sent you the informations right now
One of your unsupported plugins is the root cause.
I disabled all plugins we do not support, and the issue is gone:
Disable your plugins individually to find which one is the culprit.
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Best regards
Can you please tell me, wich plugin is not supported?
i tryed but i didnt find any plugin the solves the problem by deactivating it
I have sent you a link to the supported plugins in the previous message. Anyway, I will resend it, and here is a list of them:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Are you sure that you have disabled all of the unsupported plugins?
If yes, please let me know, and I will take a second look at this.
Thanks
Yes one by one, and the Fonts never changed on the shop. By the way, i have this problem only since the update of the betheme of this week.
Please see the following screen recording:
Did you do as I showed there?
Best regards