Strange brown image

Please can you help me because from today these strange brown lines and frames appear on product images .... before today all the images was without fames, link on page is https://youdeco.it/prodotto/pannelli-legno/

See attached pic.


Comments

  • Hi,

    There is a background color assigned to the wrap:

    Open your product template, edit this wrap, and in the Advanced tab, you will find this background color.


    Best regards

  • I did as you suggested, but there's probably a bug in the theme because I deleted some product attributes and added others, and when I deleted some of them, the brown borders reappeared. I'm sure I didn't change anything else, so it's likely the same thing happened the first time too, since I did the same thing!

    Now I'm checking the template again, but the color was probably reset incorrectly!

    Please check.

  • Besides, vefore updating to the latest version of your theme, I had my homepage set up with some custom sections in the product panel where I had added a shortcode for Calculated Fields Form. I had also customized the colors and translated the button labels.

    After the update, the colors reverted to the default ones, the labels switched back to English, and new elements appeared (like the chat button and the free shipping message) that I didn’t have before. All of my previous settings seem to have been lost.

    What can I do to restore my previous layout?

  • I'm sure that I lost my previous setting with your theme update! :(

  • For example before I had this snippet


    // Aggiungi una nuova tab alla pagina prodotto

    add_filter('woocommerce_product_tabs', 'aggiungi_tab_calcolo_pannelli');


    function aggiungi_tab_calcolo_pannelli($tabs) {

      // Aggiungi la nuova tab

      $tabs['calcolo_pannelli'] = array(

        'title'  => __('Calcolo Pannelli', 'woocommerce'), // Nome della tab

        'priority' => 50, // Posizione della tab (50 è una priorità media)

        'callback' => 'contenuto_tab_calcolo_pannelli', // Funzione per il contenuto della tab

      );

      return $tabs;

    }


    // Contenuto della tab "Calcolo Pannelli"

    function contenuto_tab_calcolo_pannelli() {

      // Inserisci lo shortcode del modulo calcolato

      echo do_shortcode('[CP_CALCULATED_FIELDS id="8"]');

    }


    Before it appear on product page but now after update doesnìt appear.

  • I don't know why but if I try to change the layout of sibgle product page it doesn't change and remain everytime with same layout! Why?

    I try to select different one but in frontend don't change!

  • Hi, I perform some tests and noticed that if I delete product attributes from the product page (figure 5), and also remove the attributes from the WooCommerce variations section (figure 6)and then save, the theme loses its original layout and adds those brown bars and frames.

    I'm attaching the original layout (figure 1-2) and what happens when I delete product variations from the product page (figure 3-4) as you can see the page lost layout and change frames on images.


    I hope informations is clear.

    Thank you.

  • Please check the following article, follow the tips mentioned there, and check if the problem persists:

    https://support.muffingroup.com/faq/troubleshoot-guide/


    Thanks

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