Different display on mobile devices
https://keramik.von-stenglin.de/eichenhof-2
I have finished building the page with the BeBuilder. All views from mobile (photo 1) to desktop are displayed correctly. The customer wants to see the image at the top and the headline below.
However, this is displayed completely differently on the customer's cell phone, which leads to complaints.
The same problem also occurs when starting with the slider.
All views are displayed correctly on my screen again.
And for my customer it looks like this. You can only see a section of the image and no title.
I also don't know how to edit anything so that it looks reasonable on him. I hope you can help.
Best regards.
Comments
Hi,
Sorry, but I do not get what your goal is.
Can you explain that in more detail, please
If you have a graphic design showing what you need to achieve you can attach it as well.
Thanks
My customer, for whom I built the website, is now sending me this screenshot from his cell phone.
There is only a cropped part of the picture and the text “Kat and Alexander von Stenglin” is not visible. I would like the mobile view for my customer to look something like my BeBuilder view at the top right.
On my subpage https://keramik.von-stenglin.de/eichenhof-2 without slider it is the same:
My customer, for whom I built the website, is now sending me this screenshot from his cell phone.
There is only a cropped part of the picture and the text “Eichenhof in Picher” is not visible. I would like the mobile view for my customer to look something like my BeBuilder view at the top right.
My problem is that the mobile view looks completely different for some user than in my design. I would like to change that. I hope it's understandable now.
Best regards
Thanks for the clarification.
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Everything seems to be fine in your WP panel.
Did your client try to purge the cache on phone?
What device is she/he using?
Best regards
My customer's cache is set to clear automatically on a regular basis. In the meantime, the correct view can sometimes be seen. This obviously also changes when he is at a different location. We think that our sometimes very poor mobile network is the cause and therefore do not want to change any further settings. Nevertheless, thank you very much for your efforts and advice.
Best regards
Thanks for letting me know.
Indeed, a poor mobile network might be the culprit.
If there's anything else I can help you with, please don't hesitate to ask.
Best regards