YouTube-Video problem
Hi There,
we are working on this website (https://www.sportex.de/magnific-finesse-rs-2-header-test/) and are facing problems with YouTube videos.
We already had some (old) videos on the page – the one on the right, the one that is visible. But when trying to add some new videos we get this error. To make sure that this isn´t a YouTube or video-settings issue, we embedded the videos on another website using a different theme and there they work.
Could you please help us get them to work here too?
Many thanks and best regards,
Daniel
Comments
Hi,
Please attach a screenshot that points to the exact part you refer to.
Thanks
Hi Phil,
sure, here you go...
Best regards,
Daniel
Sorry for not noticing that. I thought that it was some kind of banner box or other element because it displayed like this for me:
Anyway, please turn off all of the plugins, refresh your cache, and check if the problem persists.
If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Hi Phil,
we have updated everything, but unfortunately the problem stil persists.
I am sending you an access to the site through the contact form. Unfortunately I don´t have FTP/SFTP access.
Hope this helps.
Look forward to hear from you.
Best regards,
Daniel
I have disabled plugins besides these ones, and videos started to work properly:
Best regards