License issue

jamie577 · July 26

Hi,

I have an issue with my two licences.

Even though both my sites show the different licences I purchased, I'm getting a 'update-failed-the-package-could-not-be-installed' error, seemingly suggesting I'm using the same license twice.

I have used the same Evato Username, but I have two separate invoices.

What is the issue please?

Thanks

jamie577 · July 26

Also how do I raise a private ticket and not a public post so I can share details?!?

Phil · July 28

Hey,

Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

PS. If you want to contact us privately, use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact

License issue

Comments