"We cannot find popup with inserted ID"
Hello Besupport team.
I am using pop up for several part of my website. I just launched a new collection and I noticed a problem on all my links to should open a pop up, I now have a message saying "We cannot find popup with inserted ID" (ex. here https://solennbijoux.com/produit/bracelet-pure/ when you click on "Consulter notre guide de taille")
I checked the pop up id, everything is ok. But not working anymore. Do you have any idea why ?
Thank you for your help `
Best,
Romain
Comments
Hi,
Does your pop-up have a condition to be assigned to the entire website, or is it assigned to that page?
If not, please do that, and check if the popup works properly then.
Best regards
Yes both pop up have a condition to be assigned to the entire website
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
One of your plugins is the root cause.
I disabled all plugins except for the list of supported ones, and the pop-up appeared:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
To find the culprit, disable your plugins one by one.
Best regards
I checked again without touching the plugins and everything is working again.
I don't get it.
So I manage to replicate the issue, simply by updating the pop up. Right after that I have the same error message "We cannot find popup"
Disable your plugins one by one to find the culprit.
Thanks