WPML language selector + single product page template
Dear Staff
i am encountering 2 issues:
1) mobile menu has been made with a custom template and i have added wpml language switcher and an icon but they don't appear on the live website (attached 1)
2) some single product template lost their association and the pages revert suddenly to "standard" template
Could you help me to find the error?
Thanks a lot
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Hello,
the website is in production. Can i share privately with you login credentials and url?
Thanks a lot
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that out.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
1) You created the Sidebar menu template with language switcher, but did not assign this template to your menu burger element in the header template:
Edit your header template and assign it.
2) Please tell me to which products you refer to exactly.
Thanks
hello,
1) it works now, thanks
2) it happens randomly to all categories
2) Is there any product at the moment that does not have a template assigned?
Do you remember performing any actions before it happens?
Did you try disabling your plugin to see if none of them causes this?
Best regards
all products in category "propellers" were without the template, we have riassigned just 1 hour ago and not it's fine. it losts association random without any reason
Nothing happens by itself, and without being able to replicate the issue, our help is extremely limited.
At the moment, I can only suggest turning off all of the plugins, except the ones we support, and checking if the problem persists.
Thanks
Hello,
i have tried to turn off all the plugins but the issue seems to persist, could you please help me to investigate?
Thanks a lot!
Please send a private message with login credentials again, but also attach FTP access, and we will check what might be wrong.
Remember to attach a link to this forum discussion.
Thanks
Just sent, thanks
Please check it out now.
Best regards
Thanks! Did you found the issue that was triggering that bug?
You had an outdated Betheme on your website.
Best regards
Hello, all templates are suddenly not more applied to the categoires. Can you please have another look? The issue is still persisting, Thanks a lot!!
How about now?
Best regards
Now, it's fine but i did anything. What has been changed / modified by you ?
Thanks a lot
I used the option to Re-render builder data and CSS Update in Betheme -> Tools.
Best regards
Thanks Phil, it's the very first time i use that feature. do you have any additional documentation to study about it?
We do not have any documentation about these tools, anyway, they have brief descriptions.
The CSS update updates the BeBuilder local styles to the latest version, and the Re-render Builder data does as the title suggests, helping to resolve various problems that may occur while using BeBuilder. Essentially, it regenerates the builder's working file.
Best regards
Great, all clear. Thanks a lot guys