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Support Ticket – Login Icon Not Updating Based on User Session

dexefdexef
in Theme support

🎫 Support Ticket – Login Icon Not Updating Based on User Session

Subject:

Login Icon in Header Not Updating Based on User Login Status (BeTheme + WooCommerce)

Message:

Hello BeTheme Support Team,

I’m currently using BeTheme with WooCommerce to build an online store, and I’m facing a critical issue related to the login/account icon in the header.

🔧 Problem Description:

The login icon in the header (account icon) always displays “Login”, regardless of whether the user is logged in or not.

  • When a user logs in, their name or account link should be shown instead.
  • When a user is not logged in, only “Login” should appear.
  • This behavior does not change dynamically and seems to be static.

🧩 Environment:

  • Theme: BeTheme (latest version)
  • WooCommerce: Active
  • Header built using: BeTheme Header Builder
  • Cache plugin: [Please specify if you're using one]
  • Hosting: [Optional: VPS or Shared]

✅ What I tried:

  • Checked BeTheme > Theme Options > Header & Extras settings.
  • Tried replacing the icon with “WooCommerce My Account” component.
  • Verified user login sessions are working fine otherwise.
  • Cleared cache (browser + plugin).
  • Tried from incognito window.

💡 Expected Behavior:

The login/account icon should update dynamically based on the user’s session:

  • Show “Login” when user is not logged in.
  • Show "Username" or "My Account" or a dropdown menu when user is logged in.

Please let me know:

  1. Is this expected behavior in BeTheme Header Builder?
  2. Is there any setting I might be missing?
  3. Do I need to use custom code or a shortcode to fix this?

my site: https://golden.com.iq/

I’d appreciate your assistance resolving this issue, as it's crucial for user experience.

Best regards,

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