Update failed after buying new support 6 month

Comments

• Phil

  August 21

  Hi,

  Could you please explain your issue in more detail?

  If you have any error messages, please attach screenshots showing them (unless they are in a different language than English, if so, please tell me what they say).

  
  

  Thanks

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• doimih

  August 23

  

  

  IVIP55805596.pdf

  Hi

  You have all up.

  Update failed, checked serial expired, invoice in 6 aug for serial number
• Phil

  August 25

  This message could mean that your license key is used on multiple domains.

  If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

  After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• doimih

  August 25

  Hi

  I have 5 licences buyed and when I have an update I am very careful.

  Now I tried and is OK, I did an update.

  In licence manager is still show expired.

  On future will see

  Thank you for help
• Phil

  August 26

  Support period refers only to access to this forum, not to the license functionality.

  So even if it ends for a particular license, but you bought another one or extended your support period, you still can access our support.

  Anyway, the license keeps working despite this period, and you can update the Betheme after it.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next