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Live Search Not Working (even though it's enabled)

goulddarrengoulddarren
in Menu / Mega menu

Hello,

I built a website (https://thehealthcorner.co.uk) using the Herbal theme template, and even though Live Search is enabled, live search doesn't work on desktop, tablet or mobile (only regular search works). I'm not sure what other info I could give as I am using pretty much the default template. I don't believe live search worked on the template even when it was freshly installed.

I'd appreciate any help as this is a feature we really want on our site.

Thank you!

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • goulddarrengoulddarren

    Hi Phil, do you have any idea what might be the reason for it not working? It hasn't worked since installation of the template, even when no other plugins were installed. I've just tested it on another site of ours (it uses a different base template and live search was disabled, so I enabled it) and it doesn't work on that site either - so that leads me to wonder if it's something with live search itself that's not working, rather than our installation of Wordpress/Betheme.


    What do you need FTP access for? I can provide you with access to the Wordpress dashboard no problem.

  • PhilPhil

    Live search works completely fine in my environment, so I cannot replicate the problem.

    If we find that your problem is not related to the configuration, but rather something within the files, then the FTP is crucial. Without it, we will not be able to check and correct anything in the files.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • goulddarrengoulddarren

    I have enabled Wordpress and FTP access, however, all I can see is the email contact form. Is this the one? It seems a little insecure to send through that if I've got it wrong.

  • PhilPhil

    Yes, you should use the contact form provided in the link in my first message.

    It is connected directly to our email mailbox.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    Thanks, we have received your private message and located the root cause of this issue.

    The FTP you sent do not work, so we could not correct it on your website, anyway it will be corrected it in the upcoming update.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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