Cannot Add Elements or See "Add Section" Button in BeBuilder Single Post Template

phatchariyakaii · November 28

Dear Muffin Group Support Team,

I am writing to report a critical issue with the BeBuilder Live Editor when trying to edit or create a Single Post Template.

The Problem: I am unable to add any elements, and the "Add Section" (the green/blue + button) is missing or non-functional when editing the Single Post Template. This prevents me from designing the layout for my blog posts.

I kindly request your assistance in investigating why the BeBuilder functions are failing to load in the template editor. Please let me know if you require temporary access to my WordPress installation for further debugging.

Thank you for your time and support.

phatchariyakaii · November 28

Dear Support Team,

I am following up on my previous post regarding the failure of the BeBuilder Live Editor. I have performed extensive troubleshooting with no success. The "Add Section" button and drag-and-drop functionality are still missing when editing the Single Post Template.

The following troubleshooting steps are confirmed complete:

1. Server Status (Fixed): I successfully increased the PHP Max Input Vars setting to 5000. The system status page now shows no warnings.

2. Plugin Isolation: All third-party plugins (including Elementor and cache) are disabled.

3. Code Base Renewed: I have performed a complete reinstallation of the latest BeTheme files directly from Themeforest to ensure no core files are corrupted.

Critical Diagnosis: Despite all fixes, the builder fails to initialize due to a JavaScript error:

* Console Error: Uncaught TypeError: Cannot read properties of undefined (reading 'components')

* Source: The error comes from notes.min.js.

Given the persistence of this deep-seated JS error, this appears to be an internal bug that requires developer intervention. Please advise on the next steps or proceed with debugging using the temporary Admin Access I can provide immediately. I need to resolve this urgently.

Thank you.

Phil · November 28

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

phatchariyakaii · December 4

I have sent the WordPress and FTP access details privately via the contact form as requested. Thank you!

Phil · December 4

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials
FTP credentials

Thanks

Phil · December 8

I have checked that, and the Single post template loads correctly and is editable:

Are there any steps to reproduce?

Please check if the same thing happens with another browser.

Thanks

phatchariyakaii · December 11

Thank you for checking.

I confirm that the template *should* load correctly, but on my end, the issue is persistent:

1. The "Add Section" (+) button is missing. As shown in my previous screenshot, the Live Editor is non-functional.

2. I have checked this issue on multiple browsers (Chrome, Firefox) and the error is the same.

3. As discussed, this bug is accompanied by the JavaScript error in notes.min.js and the "Select Post for Preview" option is missing.

Phil · December 11

Please see the following screen recording:

Screenshare.zip

Should I take any other steps to reproduce your issue?

Best regards

Cannot Add Elements or See "Add Section" Button in BeBuilder Single Post Template

Comments

This website uses cookies