Newly purchased licence key not working

lestergonzalez1 · April 25

Hello,

I purchased a license key, but it's not working on my website. Could you please check my account?

When I check the license, this is the message I receive, even though I just purchased it.

licencia-envato-01.png

licencia-envato-02.png

licencia-envato-03.png

Phil · April 25

Hi,

Did you register your license key through Betheme -> Dashboard?

If yes, please try to deregister and register it again, then check if the problem persists.

Thanks

lestergonzalez1 · April 25

Okay, I was able to activate the theme, thanks for your support

trustjak · June 5

Hello, I have a similar problem. After buying the license, I immediately used it on my site. However, I used old BeTheme files that I already had.

At first, there were no errors when downloading pre-built websites, but yesterday a problem occurred when I tried to download WooCommerce from the plugins menu under BeTheme. I tried to update my theme files first, but it ended up causing an error.

This is the error I got when I'm trying to download WooCommerce under BeTheme plugins

Phil · June 5

Hi @trustjak,

Have you tried re-registering your license key through Betheme -> Dashboard?

Best regards

trustjak · 1:49AM

Hi @Phil

I already tried that, but the problem persist

Newly purchased licence key not working

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