Fonts and headers not displaying in Chrome & Safari

Comments

• Albert

  November 2015

  Hi,
  
  we did checked your site and looks like the problem is on server side somewhere. If you will have a look at [Links visible only for registered users] you see that there is many bugs in JS console.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• discohappy

  November 2015

  Is it possible to fix something like this by going back to a previous full backup?
  
  Other than updates of the BeTheme, no changes have been made to the site so I'm not sure why the error has occured.
  
  Thanks.
  
• Albert

  November 2015

  If you want to back-up your site, you should contact with your admin because all backups should be done on their side.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• discohappy

  November 2015

  Looking at the js folder of the version of Betheme before I upgraded and this problem occured, the folders looked like this:
  [Links visible only for registered users]
  
  They now look like this (hence the 404 erors in the console):
  [Links visible only for registered users]
  
  And the same issue for the css folder:  It did look like this:
  [Links visible only for registered users]
  
  and now looks like this
  [Links visible only for registered users]
  
  Question 1:  How can I return them to the way they were and then
  Question 2:  How do I ensure that a theme update doesn't create this issue again?
  
  Thanks, Louisa
  
  
• Albert

  November 2015

  Q1: Like we wrote above, if you want to to return them to the way they were, you must contact with your admin because only he can do this from backups.
  
  Q2: We are not your admin or developer so we don't know why you got these errors in console. There could be many different reasons why this may happen: folder permissions, plugins, corrupted files, limits on server side and other. That's why only your admin would be able to tell you what may happened.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• discohappy

  November 2015 edited November 2015

  I am the admin....
  
  I have restored those folders which have fixed the js errors in Console but the fonts and headings have not been fixed - can you please advise where I could look to fix the error now?
  
  Thanks.
  
  
• Albert

  November 2015

  Sorry but we are WP developers, not admins so we do not not know where exactly you should look for a problem. Like we wrote above, you got 404 errors in console [Links visible only for registered users] and this is where from you should start. That's all we can advise.
  
  Thanks!
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next