Support Center Visit Demo License manager Buy @ envato

Can't use responsive submenu on Windows Phone.

vortikasrlvortikasrl
in Menu / Mega menu
Hi,
I'm experiencing the following problem: using Explorer on Windows Phone 8.1 (tried different phones...) I can't access submenu, because when I click the submenu link (or the plus icon on the right) the submenu pops up like expected but immediately closes itself.
The only way to open it well is to keep touched the submenù link for at least 2 seconds.
I've tried with you demo site and ecountered the same problem.

Do you have a fix?

Thank you.
Fabio Proni

Comments

  • AlbertAlbert
    Hey,

    we do not have any Windows Phones so we don't know what could be the problem and why this menu may do not work unfortunately.

    Thanks for understanding!
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • vortikasrlvortikasrl
    Thank you for your fast reply, unfortunately this is a big problem for us (and we think for you too), we can't ignore the windows mobile customers, considering that here in Italy Windows Mobile has a market share larger than iPhone.
    Windows Mobile device are very cheap, may I suggest you to buy an entry level one to be able to test the theme on your own?
    I'm also available to beta test for you, if it can help.

    Thank you for your support.
    Fabio Proni
  • AlbertAlbert
    We can not agree with you unfortunately as so far you were the only one who asked about Windows Phone. From time to time we check the Analytics as well and from what we see, there is maybe 0.1% of all mobile users who use Windows Phones (which basically are horrible in use as i had personally one in the past).

    However, we got in plans mobile menu modification and hope that after including new menu, it would be possible to use menu on windows phone devices. If we could suggest something at this moment, we would ask you to turn OFF Nice scroll feature under Theme options > Addons & Plugins > Addons section and check if maybe this would help.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.