what is exactly happening? Any explanation of what error you got? Instead of asking for a refund, we suggest to read the doc http://themes.muffingroup.com/betheme/documentation/#installation where everything has been explained because we are pretty sure you did not read it if you have problem with 1 theme installation.
P.S. We suggest to check our profile's page http://themeforest.net/user/muffingroup where we explained what time and when exactly we works. Also, please notice it's "Easter Time" as well so like most people, we have holidays time.
P.S.2. If you want to ask for a refund anyway, you must contact with Envato directly because we are not the seller and you didn't bought it from us. But along with refund request, please explain why you ask for a refund exactly.
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Comments
what is exactly happening? Any explanation of what error you got? Instead of asking for a refund, we suggest to read the doc http://themes.muffingroup.com/betheme/documentation/#installation where everything has been explained because we are pretty sure you did not read it if you have problem with 1 theme installation.
P.S. We suggest to check our profile's page http://themeforest.net/user/muffingroup where we explained what time and when exactly we works. Also, please notice it's "Easter Time" as well so like most people, we have holidays time.
P.S.2. If you want to ask for a refund anyway, you must contact with Envato directly because we are not the seller and you didn't bought it from us. But along with refund request, please explain why you ask for a refund exactly.
Thanks!