Support Center Visit Demo License manager Buy @ envato

BeThemes Disappeared from my site...completely gone

behrman47behrman47
in Theme support
Hello-- on Feb 25, I purchased & installed BeThemes on my site.  I created a home page for the past two weeks.

Today, when I logged into Wordpress, my site is blank.  I get an error that reads that BeThemes is not installed.  It completely disappeared.
I received several emails from Envato that says that BeThemes has updates available, but I do not see them...can't find them anywhere.  Is this why BeThemes uninstalled from my site?

Please advise.  Critical.


Comments

  • behrman47behrman47
    Also, I tried to reinstall and received the following error message:  

    Could not create directory. /home8/leekybeh/public_html/wp-content/themes/betheme/

    Theme install failed.

  • AlbertAlbert
    Hi,

    this problem is not related with theme at all. If it disappeared, you should look for a problem on server side. All information should be in logs and that's why you should contact with your admin.

    In reference to 2nd question, please contact with your admin as well because if directory can not be created, it means your server does not allow to create directories.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • behrman47behrman47
    Found the problem.  It was caused by the parent theme update.  I needed to install a child theme.  It was not on the server side.

    My server can create directories.
  • AlbertAlbert
    Great! We are glad to see that you found the reason.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.