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occasional design error

Delta_User99Delta_User99
in Theme support
On our startpage, we got a error of the masonry tiles. It just occurs occasional when page ist loaded. After reloading the tiles are fine.


Screenshots:


1) wrong
image



2) correct after reload
image

Any suggestions?

Comments

  • AlbertAlbert
    Hi,

    please send us link to page where you noticed this and we will see if we have something like that on our side as well.
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  • Delta_User99Delta_User99
    The site is not public and our customer does not provide credentials for non-employees. Could you please give us hints for fixing the bugs though.
  • AlbertAlbert
    Sorry but how can we recommend anything without seeing the site first? If you will show us on one of our demos similar effect, then we would be able to have a look on it closer. But so far we have no idea what is happening because we did never met with anything similar. Maybe it's due to one of your plugins or extra files customization?
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  • MejaroMejaro
    I've got the same issues. If you load at the first time, sometime show three time the logo on top (like the screenshot of Delta_User99 ). 
    Or revolution slider uncorrectly cover entire page. Or doesn't show top menu.
    When i refresh the page, all is correct again.

    Theme Version 14 - WP:4.5.3

  • AlbertAlbert
    @Mejaro We did checked it many times and didn't noticed anything like this.
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  • MejaroMejaro
    edited August 2016
    Uncorrect visualization of homepage
    image

    Correct visualization after refresh
    image

    Notice: the html of the pages is the same. 

  • AlbertAlbert
    What's the link of your site? Like we wrote, we did never met with anything similar so would be great if you can provide link to page where you got this issue.
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  • MejaroMejaro
    edited August 2016
    This is the site http://bit.ly/2b2e0mr
    Notice that if you reload the page, all turn ok and stay ok..
    It happened sometimes when the connection is slow. Looks like when you are downloading somethink. 

    I've update the theme from 1.4 to version 1.4.2 but the problem is the same
    Tell me if you need an account and where can i send to you user/psw
  • AlbertAlbert
    We checked your site on 5 different computers and on any of them we didn't noticed anything you presented on screenshots above.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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