Ok, got it. So we checked and the plugins and all other stuff like header (menu, logo, etc) does not work on error page. On the error page just a plain content works only.
No, we don't need anything. Like we wrote above, it is possible to set up the content only for error404 page. It is not possible to activate any plugins or header stuff on error404 page.
Yes, you can but it is possible to present it with just the content only on such page. Like we wrote above, it is not possible to present any extra plugins on error custom page.
However, if you found a plugin and it works as you expect, would be great if you can share with us the name of that plugin.
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Comments
as you can see on http://pasteboard.co/pe7ehq5M.png you have custom 404 page already so we do not understand what exactly doesn't work as you expect.
However, if you found a plugin and it works as you expect, would be great if you can share with us the name of that plugin.