Support Center Visit Demo License manager Buy @ envato

Will not install

abashallabashall
edited August 2016 in Theme support
I recently purchased betheme and can't install. 

1) I have the .zip file but when I try and upload I keep getting the message "Are you sure you want to do this?" and "Please Try Again". 
2) I tried FTP and uploaded the unzipped folder. While WordPress recognizes the theme, it will not display the main WordPress dashboard.

Live preview shows nothing - a blank screen.

I am using Wordpress 4.6.

Suggestions?
Thx

Comments

  • AlbertAlbert
    Hi,

    this message says that you can not install theme thru the WP default importer because of the limits on server side. It’s probably because of upload_max_filesize. There is few ways to install your theme then:

    - You need to contact with your admin and ask him to increase those limits for you so you can install theme via default importer
    - You can install betheme-small-no-plugins.zip file instead which is much lighter because does not contain plugins
    - You can unzip default betheme.zip file and upload betheme folder with all theme files via FTP into /wp-content/ folder.

    Thanks!
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • abashallabashall
    As I mentioned I tried unzipping and using FTP to put the file in the themes folder. It does show the BeTheme but will not activate or show a Live Preview. I have exactly the same issues with the no-plugins version.
    Surely the BeTheme should be in the /wp-content/themes not just the /wp-content/ folder - correct?
  • AlbertAlbert
    Yes, this is a right place where it should be. But can you explain what problem with activation you got? If you uploaded files, you should be able to see the theme under Appearance > Themes section.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • abashallabashall
    As I said it does show up as a theme when I go the Appearance / Themes but when I try and activate it, or click, live preview nothing happens. I just get a blank screen, tried waiting (5mins) and still nothing. I would really like to get this resolved ASAP, please can you help.
    Thanks.
  • AlbertAlbert
    So if you get a blank screen, please send us dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know what for the access is. Also, please create php file with phpinfo() function inside and attach us this link as well so we can verify your server settings and limits.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • abashallabashall
    Details sent.
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.