BeTheme Options -> white page

tophetveld · September 2016

Hi,

I have just bought and installed BeTheme (Version 14.7). Also installed the required plugins 'contact form 7' and 'slider revolution'.

But I have problems to customize the theme in 'betheme options'. for the very first time I can customize whatever I want without problems. but after saving the changes I only see a white page and I can't select any option any more. sometimes it works again after importing demo data...but only for once...until saving the changes again.

any idea?

Albert · September 2016

Hi,

please create php file with phpinfo() function inside so we can check your server settings.

tophetveld · September 2016

http://www.ophetveld.de/phpinfo.php

here you can find my server setting

Albert · September 2016

Ok, thanks. So from what we see, you have PHP 7 which is in beta phase and is not fully compatible with Wordpress yet. Also, you have many limits like memory_limit which should be minimum 128MB or 256MB and also max_input_vars variable is limited to 1000 while should be minimum 5000. These are the reasons why your options doesn't work.

tophetveld · September 2016

Hi, thanks for the quick response. I tried various PHP versions before, same result.

memory_limit is limited by the provider by max 64M. if this is the reason, I can not use the bought product. To change the provider is not an option for me. I will ask my provider to change the settings...

any change to give the license/money back if the provider will not correspond ?

tophetveld · September 2016

Hi again,

my provider has increased the memory_limit and the problem disappeared!

many thanks for your quick support !!!

best regards

tom

BeTheme Options -> white page

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