Menu not showing in firefox and Safari.

lachapellecom · November 2015

Hi,

The menu not showing in firefox and Safari.

I can see the burger but it's not working.

Neither on the iphone.

It is perfect in Chrome on my mac.

I really don't know what to do.

Thanks

lachapellecom · November 2015

The url is http://lecubealunch.com

password is : Cube2015!

Albert · November 2015

Hi,

it's all because of your JS errors in console what you can check on http://pasteboard.co/2sZgbHqM.png - those errors could be related with your plugins or you just simply did the mistakes somewhere in the code.

Thanks!

lachapellecom · January 2016

I just reinstall a fresh wordpress and install BE theme. Everything seems to work fine when i'm log in. As soon as i'm not logged, the menu disappear.

To access the site :

The url is http://lecubealunch.com ;

password is : Cube2015!

Thanks

Albert · January 2016

Hi,

It looks like you don't created any custom menu in Appearance > Menus in Main Menu location

http://pasteboard.co/xQxKh1G.png

Thanks!

lachapellecom · January 2016

Not sure I understand. What do I have to do to correct it?

lachapellecom · January 2016

I have a menu that is there only when I'm logged in. As soon as I disconnect from my wordpress account, the menu disappear.

lachapellecom · January 2016

http://www.boblachapelle.com/cube_menu.jpg

lachapellecom · January 2016

http://www.boblachapelle.com/cube_menu2.jpg

Albert · January 2016

Hi,

Please deactivate all your plugins, maybe you use some plugins to controll menu visibility by user roles?

If it didn't help please send us private message using contact form on our profile page on themeforest
with your wp login details we eill check it for you

Thanks!

lachapellecom · January 2016

Hi,

I wrote you about a problem with the main menu that disappear and you told me that the problem was Woocommerce.

Than finally, you wrote that there is nothing you can do for me!!!

So I wrote to Woocommerce and they told me that it was a problem with the theme!!!

In fact, they told me that the problem was the file header-top-area.php between line 160 to 190.

Is there anybody that will help me on this?

my url is : lecubealunch.com

password : Cube2015!

thanks

Albert · January 2016

Really? This is a theme issue? Then maybe you can explain how it is possible that for over 25.000 of other customers it works. Can you explain that? If you need us to have a look on it deeper, you must send us private message with dashboard and FTP access and we will proof that the problem is on your side. We already requested for this access above with no result.

lachapellecom · January 2016

I already gave you privately my access. You look at it and you sent me this.

Such customisations are not included. We suggest to read Item Support Policy http://themeforest.net/page/item_support_policy to understand what is included into support. The problem you got is related with plugin’s settings and like we wrote, this is first time when we met with something like that. And because it is completely not related with theme, we can not help you unfortunately. We already proofed that after switching to default WP theme, you got the same problem. This means, theme does not have any impact on it. Also, please notice that this is first time when we met with something like that and we have no idea what you did wrong and where exactly.

Thanks for understanding!

Like I said, I had to turn to Woocommerce because you told me that the problem was woocommerce plugin.

So they told me that the problem was with the theme.

Who should I believe??? I'm not the one that decided that the problem was on your side.

So Woocommerce ninjas just gave me the same answer as you. IT'S NOT OUR PROBLEM!!

Thank you for your precious help.

Albert · January 2016

But like we wrote, we did checked it closer and we did not found any problem related with theme. So how can we help if we do not see anything wrong? Maybe you should install new, clean WP, with fresh and recent theme version and the latest version of WooCommerce plugin. Don't you think that it's a little bit weird that you are the only one for whom it does not work? Please try to install all fresh and clean files and then check because we really do not see anything wrong related with theme.

strategics · January 2017

He's not the only one that has found this problem. I have this problem too. Fresh install of both WP and BEtheme. I am not using any eCommerce plug ins. In fact, I have installed no plug-ins that were not required by the theme.

Home page menu works fine. However, the menu for secondary pages only show up in Chrome. Do not show up in FF, Seamonkey, Safari or even IE.

Nor does the featured image show up any more. (standard and portfolio templates) They were working. This is extremely frustrating. Theme Version 16.0.1

Albert · January 2017

@strategics Any link to page where menu does not appear then?

strategics · January 2017

http://edgemedia2.wpengine.com/?page_id=22
http://edgemedia2.wpengine.com/?page_id=2

strategics · January 2017

I've also tried to turn off sticky menus. No change..

Albert · January 2017

We can see, you have errors in JS console unrelated to theme and also bugs in html code. Just open your site in Firefox html mode (CTRL+U) and you will see what we mean. This need to fixed.

strategics · January 2017

I am the only one that has been working on this site and have, in no way, altered the js or html outside of the wysiwyg tools provided by your template and those native to Wordpress. Even this page: http://edgemedia2.wpengine.com/?page_id=20 has the same problem, it is one of YOURS that came with the template and has not been touched. Please explain how this is not a template problem.

Albert · January 2017

Yes, you touched. http://pasteboard.co/nAD57Tkwt.png - this is the code screenshot of above link and as you can the marked code is not a part of theme and never wasn't. You can do demo import on any other fresh WP installation and you will see that your issues has completely nothing to the BeTheme itself.

strategics · January 2017

Ah, I thought you meant the embedded .js files. Yes, I inserted that simple javascript into the footer and have since removed it. Now my menus show up on the template pages. However, I still cannot get the "featured image" to show in the header of the secondary pages. Any suggestions?

Albert · January 2017

Where exactly you can not get this featured image? Any link to page? And what you did so it stopped working?

strategics · January 2017

I don't know when it stopped working, but I was, early on, able to choose a featured image and it would appear as the background in the header of that particular page. As it is now, it's simply the general background color: http://edgemedia.studio/rei-radio-podcast/

Today, the only way I can now insert a header background image on the secondary template pages is to add one in the General Settings>Header & Subheader>Subheader settings page. But then it is the same on all secondary pages. Since the content is to be different, I would like to find out if there is a setting that I might have changed in disabling this feature.

Albert · January 2017

So if subheader background works and this is what you are looking for, under Page Options, under Page Options > Media section, you can find same option - Subheader | Image but for individual pages.

strategics · January 2017

Awesome, figured it out. When editing the page, the options you are speaking of are near the bottom of that edit page. Changing Subheader | Image again allows me to display a different header background image per secondary page. Thanks for your help.

Albert · January 2017

You are welcome!

Menu not showing in firefox and Safari.

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