items disappear after saving

Floenvato · April 2017

Hello,

I am Florian and I bought BeTheme. I absoluetely happy with it. However, nowadays I have a problem because when I put new items to one of my sites (like image element or placeholder) and hit the safe button, it disappears.

The changes I did, will not survive. Despite I saved, there seems to be an error.

I checked plugins that could block java and also checked the php version but nothing helped in troubleshooting.

website: http://taekwondo.com.de/ username: EDITED

relevant error page named: "Individuelle Glückskeckse"

Please help me.

Thank you.

consulta16 · April 2017

Hello, I am having the same errors with www.modabelladresses.com, please help!

Bryan · April 2017

Hi,

please go to theme folder, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

Thanks!

Floenvato · April 2017

Thank you for your help.

I found the solution...

I create and upload .user.ini file on server, double check that value is max_input_vars = 10000;

pogang · April 2017

Hi Floenvato,

I am having the same problem. I would really appreciate if you could provide more detail on how you fixed the problem.

Thank you in advance.

items disappear after saving

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