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Bryan

Bryan

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Bryan
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  • Hello,sorry but this is not possible.You would have to disable the footer completly and use the Muffin Builder to create the last section as a footer for each page.thanks
  • Okay but all of those errors you have sent us consider only Revolution Slider, there is no errors from the theme.Please try to disable all of the Plugins you have and then check if you still get this message from wordpress. This error only appears i…
  • Hello,can you show us on screenshots what do you exactly mean? We are not sure what is it that you want to do.The clients page is set as a protfolio page, so the page would be loading those boxes as the portfolio.You can change settins in theme opti…
    in Visual Issue Comment by Bryan May 2019
  • Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
  • So you can only set the masonry grid using a muffin builder item or a shortcode.The Masonry style is used only for the main shop page. If you want to insert it inside a single product page then you will have to use a shortcode or an item.
  • Hello,you have whitespaces in the code, please check it in text mode, there is a space there, inserted by you. Most likely when pasting the text.thanks
  • Hey,please use this css .wp-caption-text { color: #A6A6A6 !important; background:red !important; font-size:20px !important; } thanks
  • Hey,it looks like something is overwriting the theme CSS.Try this css to make it work: .google-map-contact-wrapper .get_in_touch { width: auto !important; } thanks
  • Hello,this "guy" image is a background image in the Revolution Slider plugin.You have to edit the slider if you want to change it.thanks
  • Hello,you cannot add or remove any items from the sharebox. You can always disable it and use a plugin for sharing of you need more options.thanks
  • Hi, Where are you updating the slider plugin from? You should install and update the plugin from wordpress>betheme>install plugins. Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the W…
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
    in slider is gone Comment by Bryan May 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Our team list Comment by Bryan May 2019
  • @QCGroupMarketing1 Hey, Please send us WordPress dashboard access and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Noti…
  • From what I can see you are asking us how to change the array in the files so that the first option you choose is the intro header. We do not offer support in this case because this means that we weould have to help you with theme files customizatio…
  • Hello,please make sure you deregister the license key from all possible places, all domains.Then use this tool to check if it is still registered somwhere:https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license…
  • Hey,the link does how how to do it. The process shows the installation of the theme, but before version 20.0 this was the only method of updating the theme.You had to remove it from your FTP and install it again, using the newest files downloaded fr…
  • This looks like the fiels cannot be copied but it does not have anything to do with the theme itself. BeTheme does not control the installation and activation of the Wordpress plugins.Please ask your hosting provider why those files cannot be copie…
  • Hello,we see that you are having a problem with setting up the WPML plugin, which can be troublesome.If you bought the plugin, you also got support from the plugin authors:https://wpml.org/forums/forum/english-support/Please ask them for guidence in…
    in WPML Comment by Bryan May 2019
  • Hello,please delete the old theme from the server, and then use this tool to deregister it manually.https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest After you do that, please der…
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
  • Hey,go to betheme>install plugins. Install and activate the plugin, as shown here: http://prntscr.com/nppsd0The plugin will be in wordpress>tools, just click the "run" button and it will all be resized.You have to do it each time you…
  • Hey,its all about the style. Go to theme options>global>general and you will see two theme style (simple, classic). Changing them, reflects how the items look as well. thanks
  • Hi, From the version 20, we have introduced a new way of installing sliders. Now, when you install a pre-built website, the slider is imported automatically. You can also import them without installing the pre-built website. Here is a screenshot fo…
  • Hey,it is using the <h3> heading. You can change the h3 font size in theme options>fonts>size&stylethanks
  • Hey,if you want to remove that background from the footer widgets, use this css .widget_archive ul, .widget_nav_menu ul { background: transparent !important; } thanks
  • No sorry, those are generated automatically and we cannot edit them. You can disable them all and use a plugin for sharing options.thanks
  • Hello, 1. Please send us some screenshots so we know which image do you want to change for each page. Maybe there is a different sollution than a featured image, which will only show on post-types like blog or portfolio. Normal pages do not use the …
    in 2 questions Comment by Bryan May 2019
  • Hello,those are the steps.1. Update wordpress and the parent theme to the newest version. 2. Download the childtheme from themeforest, and activate it.Then, any changes you make it the style.css file, will be reflected on the website.If you have an…
  • If you have the newest version of betheme, you can update it from wordpress>updates. remeber to be logged in into the main multisite admin panel, otherwise you will not get this option.thanks
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