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• Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…

  in Cannot install pre-built websites - blank page Comment by Pablo June 2020
• If image is not on that list, you can use it for free ;)Thanks

  in Use file and image Comment by Pablo June 2020
• Yes, but you should use the "Builder" template to use the Muffin Builder there.https://prnt.sc/t8y8au thanks

  in Masonry Blog layout with different sized rectangles instead of same size squares? Comment by Pablo June 2020
• Not at all, there is no option to change it on single page, but you can create a CSS code and attach it in the field dedicated to the custom css while editing the page, see the screen:https://prnt.sc/t8y7rs thanks

  in Subheader | Image auto-resize Comment by Pablo June 2020
• Hello,The title and description are available to fill right here, in the WP Editor while editing the single portfolio project:https://prnt.sc/t8h096And it should appear after hovering the featured image on the main portfolio page. https://prnt.sc/t8…

  in masonry blog Comment by Pablo June 2020
• To add an icon in the title of tab, add the icon name in <i> tag class parameter, as on the screenshot:https://prnt.sc/t8y2w9 List of the icons here:https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons About increasing the font…

  in Woocommerce product tab change from vertical to horizontal with image Comment by Pablo June 2020
• You have to increase the media query to 1240px, because this is the maximal grid of the responsive header.https://prnt.sc/t8yp15 thanks

  in 3 line menu size Comment by Pablo June 2020
• Your server values are not crossing the minimal requirements, you have to contact the hosting provider and ask him about increasing them to:1) PHP Max Input Vars value to min. 50002) PHP Time Limit to min 180s After that, you should be able to provi…

  in Is there a limit to the number of Elementor widgets that can be loaded on a page? Comment by Pablo June 2020
• Yes, I know the problem, but you didn't overwrite the old CSS code.https://prnt.sc/t8yf5e Please remove the old code, and apply the new one from my previous reply.thanks

  in Mega Menu Horizontal Alignment Issue + Background Comment by Pablo June 2020
• Hello @rebeattie,Did you provide the "ID" of video only?It's necessary to not insert the whole link of youtube.https://prnt.sc/stmu5h Thanks

  in Muffin Builder Video problem not working Comment by Pablo June 2020
• I do not know what 'footer payment option" is.But, with this code you can change the background on shop and single product page, just paste it into the Theme Options > Custom CSS & JS > CSS body.shop #Content, body.single-product #Co…

  in Thank you Comment by Pablo June 2020
• Take a look, before removing your customizations:https://prnt.sc/t8ybea After removing your customizations:https://prnt.sc/t8yc17 Please remove the customizations and it will work fine.thanks

  in Pages on my site are messed up - Important Comment by Pablo June 2020
• Please tell us, did you try to update it with all of the plugins disabled?Also, what is your actual version of the WPBakery?Thanks

  in How can I update WPBakery Page Builder? Comment by Pablo June 2020
• Hello,You have to change the type of the mobile header to "Side Slide" in the Theme Options > Responsive > Headerhttps://prnt.sc/t8yxxd thanks

  in Mobile Fly-out/Off-canvas menu Comment by Pablo June 2020
• What is the password to the page?Also, is your BeTheme up to date? thanks

  in Error Warning: key_exists() expects parameter 2 to be array, null given in Comment by Pablo June 2020
• You would have to make some HTML and CSS changes of the slider, because this is how the slick slider (script that we use for slider) is made. Unfortunately, there is no more simpler way.thanks

  in Change size of slider Comment by Pablo June 2020
• Sadly, you will not be able to insert the action button in the dropdown menu, what you can do is display the action button on the right of the hamburger menu icon, but not inside it. To do that, please disable the minimalist option in the Theme Opti…

  in Paulo Comment by Pablo June 2020
• Hello,The only pagination that we use in shop is available to turn on in the Theme Options > Blog, Portfolio & Shop > GeneralBe sure, that it's not hidden.https://prnt.sc/t8ys2u thanks

  in Add next and prev button in WooCommere pagination Comment by Pablo June 2020
• Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…

  in Site logo disappeared from menu Comment by Pablo June 2020
• Hello,All of the possible layouts of the Footer are available to set in the Theme Options > Footerhttps://prnt.sc/t8yqzv thanks

  in Footer sections division ratio Comment by Pablo June 2020
• Hello @Edita_Comunicacion,But, is there any error message? Can you share it for me?Thanks

  in Theme update problem Comment by Pablo June 2020
• Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…

  in My last section in GONE Comment by Pablo June 2020
• Hello,What is the password to the website? Can you share the password for me?Thanks

  in Muffin Header Builder Logo Shrinks too much on scroll Comment by Pablo June 2020
• Hello Paola,Sadly, we do not have any feature or supported plugin for booking :(We cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar: https://themeforest.net/item/betheme-responsive-multi…

  in Booking form with dates and time Comment by Pablo June 2020
• Hello,Can you send me a link to the screenshot of that error message?I'm not sure where the error message appear. thanks

  in Purchase Code is Invalid! Comment by Pablo June 2020
• Hello,There is no functionality like that in BeTheme.You have to use the Custom CSS code to achieve that, do you need help with it?Thanks

  in How to use social icons with original brand colour? Comment by Pablo June 2020
• Hello @theharrisonmonteiro,Can you disable all of the plugins (leave woocommerce turned on only), clear the cache and check, if the search functionality works fine?Thanks

  in Woocommerce Search not working after recent Update Comment by Pablo June 2020
• Hello,There is no way to display the side slide menu on the muffin header builder yet.Can you send me a link to your website?Thanks

  in Menu on mobile Comment by Pablo June 2020
• Hello,1) You will not be able to achieve that, but you can display the slogan and social icons in the Action Bar instead.Theme Options > Menu & Action Bar > Action Barhttps://prnt.sc/t8zrj6 Remember, that you have to fill fields in the The…

  in Help tweaking theme Comment by Pablo June 2020
• Hello,What is the "Grid Builder", is it some kind of plugin for WPBakery?Thanks

  in Grid height /content cutoff Comment by Pablo June 2020
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