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Pablo

Pablo

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Pablo
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  • It's hard to explain what can be the problem, but surely it's not fault of the theme itself.Our theme works well for hundreds customers and we do not see the issue even on our live either local machine. It has to be problem related to the configurat…
  • Yes, you will have to attach it on CSS too.I mean, the code like that: h5,h6{font-family:'font-name', serif !important} Thanks
  • Hello,Please tell me, which betheme version do you have actually installed?Thanks
  • Hello @paykasasatinal,As the Error message says, if you want to deregister the website, you have to remove the theme folder on that domain.If that domain does not exists anymore, please do what I said in previous answer Thanks
  • We cannot provide the code of the website on the support forum.What I suggest, is to create a subdomain with BeTheme and use the same license key.Then, import the "BeJeweler" theme and check how it's made, then you will be able to recreate…
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Sadly, We do not support the "LOCO TRANSLATE" plugin, so we are not able to help you.You can find the list of supported plugins on this page, in the sidebar: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758…
  • We do not have plans to do that yet, right now we are working about new documentation and support forum.But, you can post a suggestion in this topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest We …
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
  • Please go to the Theme Options > Footer and be sure, that your "Copyright & Social Bar" are set to "Center" or "Default" http://prntscr.com/qkq3ko Thanks
  • Hello Erick,In this case, you have to use the @font-face rule.See more about it here:https://www.w3schools.com/cssref/css3_pr_font-face_rule.asp This CSS should be inserted in the Theme Options > Custom CSS & JS > CSSThanks
  • It was CSS conflict with our list item.But, this CSS Bryan sent you resolve it.Thanks
  • Can you change the Child theme to the Parent theme and disable all of the plugins? (leave the WPBakery turned on only)Test if it works with that configuration.Thanks
  • Hello,This feature you shown is created for templates that you create (for Muffin Builder)http://prntscr.com/qkqovf Sadly, there is no option to import the portfolio examples.All I can suggest is to find a pre-built website which has similar portfol…
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
  • Yes, it can be done with the Custom CSS too.I tried to avoid that.Thanks
  • If you will leave the responsive section logo blank, it will use the default logo which is set in general > logo. So, just make this field blank and hit save button.Thanks
  • We do not have any "PDF Viewer" in the theme attached, we are using the default browser functionality to display this kind of extensions.Just insert the link to the PDF in a link field. Thanks
  • Hello,Mega Menu with is hardcoded in the theme and there is no simple way to control it.The only way to change it is available by editing the theme files, but sadly, we do not support this kind of modifications of the theme.Thanks
  • Hello,I do not quite understand.All of the prebuilded templates are available to change in the Theme Options > Blog, Portfolio & Shop > Shophttp://prntscr.com/qkql0n Thanks
  • Hello,You shouldn't worry about the "javascript(0)", it's by the default in the betheme.Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.Thanks
  • 1) After purchasing the BeTheme license, you get a life-time access to updates and included plugins.The "Support License" is only for the support forum, all of your functionalities of betheme are still working. 2) Yes, you have to remove t…
  • Hello,Sadly, this text color can be changed only with the Custom CSS code.Please provide this code below into the Theme Options > Custom CSS & JS > CSS .trailer_box h2{ background:#d66332; padding:5px !important; } Thanks
  • Hello,Please disable all of the plugins, clear the cache of the browser and check if the issue still exists.Also, leave the website with all plugins disabled, I want to take a look at the website source code.Thanks
  • Hello @markcortez,this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-lice…
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
  • Hello,Sadly, this feature is not available in the BeTheme.This is script that we made for advertising on pre-built websites. Thanks
  • Hello,Please disable all of the plugins, clear the cache of your browser and check, if the BeTheme tab appeared.Thanks
  • That's really bad news - check in your hosting settings, if you don't have any functionalities to make automatic backups - it's really great tool which will help you to avoid this kind of situations. But, about the featured image, can you send me a…
  • Hello,Sadly, this will not be possible.All that you can do is create a mega menu, but it will not be the same:https://themes.muffingroup.com/betheme/documentation/#mega-menu Thanks
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