Pablo
Pablo
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You can change the default way of displaying the main shop page in the Theme Options > Blog, Portfolio & Shop > Shop, there you can select one of the couple of layouts. http://prntscr.com/qd2crhThanks
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So, after disabling all of the plugins for a moment, everything works fine.I think, that the source of the problem is Jetpack plugin, but I can be wrong because I didn't test all of them. But, I've seen a lot of plugins related to that plugin, that'…
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Well, the structure of our MegaMenu is made to not to scroll, sadly - we didn't have this functionality.All I can suggest now is to create submenus in that menu. But, if you would like to see it as a next feature of our theme, please post that sugge…
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You didn't set the "Sidebar" direction on the main blog page.http://prntscr.com/qcz8bn Thanks
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So, your height value was not set, which is important in that case because retina logo is really big image and script by automatically decreases it.Theme Options > Global > Logohttp://prntscr.com/qcz6ja Thanks
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You have enabled in the Theme Options the jQuery filtering. The "Load More" button and "Pagination" cannot be turned on while it is enabled - it could cause this kind of issues.Thanks
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Sure, just please edit that page and scroll down to the "Page Options", there you will find the "Hide Subheader"http://prntscr.com/qcy0lb Thanks
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There is no device which has 200px of height (or even width).Even if it would, then width (which surely wouldn't be crossing 768px of width) of it will enable the RWD which is available to scroll. If you are worried about that behavior, just do not …
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What is the "Rank Math"?If it's some kind of plugin, we surely cannnot help you with integration of that because we do not support third party plugin. But, if you want to use external seo plugin, remember to turn off the "built-in fie…
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Your server settings are not crossing the minimal requirements for the BeTheme.Please contact your hosting provider and ask him about increasing the "PHP_Max_Input_Vars" to the min 5000 value.After that, everything will be okay.Thanks
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Which kind of error?Can you show me it on the screenshot?Please upload on the https://prnt.sc and post a link to it into your next reply.Thanks
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Hello,Can you show me a link to the screenshot of that problem? Is there any error message?Thanks
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Please try to update it, and then check if it works.You can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register the license, and you will be able to update the theme, install newest plugins and import pre-built…
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Hello Dirk,You can enlarge your logo in the Theme Options > Global > Logohttp://prntscr.com/qcyazv Remember, it will not make your logo bigger than it's original source size.It will be stopped at the original resolution.Thanks
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Hello,All of these settings are stored in the database - so it looks like you lost your settings due not correct database copy. Please tell me, which plugin did you use to migrate it? We strongly suggest to use the "Duplicator" plugin …
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello,How much plugins do you use?We suggest to use only plugins which are supported by us.You can find the list on this page, in the sidebar: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048 thanks
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Hello Jen,I'm on your website and I see that page content is properly converted. Is your backend working fine now? Also, did you test to disable all of the plugins and leave the WPBakery turned on only? Thanks
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So, I investigated it and the color of the title of the blog while the "Photo 2" layout is used depends on which background you use - if it's more dark, font will be white, if bright - dark. If you would like to change it anyway, please us…
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About the issue:I see that you still do not understand.Your original image size is: 1200x630 - http://prntscr.com/qcyw5l If you will set it to pre-builded sizes (even full size) it will be set to the most similar image size and keep the aspect ratio…
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Hello,Which kind of list do you have in mind?We didn't customize the woocommerce theme files in any way, we left the original files - so if it's possible in the vanilla woocommerce, then you can do it BeTheme too. Remember, that all of the shortcode…
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Hello,Please use this CSS code in the Theme Options > Custom CSS & JS > CSS .sub-menu .menu-item{ white-space: nowrap !important; } Thanks
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As I said, it's resizing images for various resolutions - the size which will be displayed depends on the javascript, it takes the best image for your actual resolution to keep the aspect ratio.Script must keep the aspect ratio, this is how he is ma…
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
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I did not uninstall anything, I left it as it was before I get into that website. While I was leaving your website it was working fine.I also was able to get into that page I sent after 30 minutes of my response. I strongly suggest, to remove all o…
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So, we made a deeper investigation and it looks like this demo is broken because of migration from RevSlider 5 to 6.We'll create this slider from scratch using new RevSlider but it will take us a day or two. For now, we suggest to create a new slide…
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Sorry, but we do not help with the theme files customizations.Surely it will be included in functions/theme-shortcodes.php - of course it will not be a full code, but it should direct you for further steps. Thanks
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Hello,In RWD it shouldn't be a problem because menu does not hide while scrolling.But, please check if you didn't zoom your browser, on my browser it looks fine (our demo)Take a look: http://prntscr.com/qclfvv Thanks
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1) No, it's not possible.HTML tags are disabled there by the default. 2) It's a subheader.You can hide it completely in the Theme Options > Header & Subheader > Subheader Thanks