Pablo
Pablo
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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We do not have any item to display it like that - you would have to create a custom HTML structure with CSS code applied.You can use the "Text-Orientation" CSS rule:https://developer.mozilla.org/en-US/docs/Web/CSS/text-orientation Thanks
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Hello,All HTML codes should be inserted into the "Column" item.The "Code" item is made to display code, not to use it.Thanks
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First of all, please update your theme to the latest version, it's a little bit outdated.1) The Action Button cannot be modified on mobile, you can hide it or insert it to the menu, but you will have to turn on the "Minimal" option for hea…
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Hello,1) Are your WP and BeTheme up to date?2) Is your PHP Version 7 or higher?3) Did you test it with all of the plugins disabled?Thanks
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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I do not understand the German, but I know wordpress very well, so German strings will not make a problem for me ;) Yes, I understand the issue, but I'm not sure about the source of the problem, I have to test it and check, what is making that probl…
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Hello Gero,All of the possibilities of displaying filters are able to set in Theme Options > Blog, Portfolio & Shop > Portfolio, exactly in the "Filters" dropdown option.http://prntscr.com/qbf7in Thanks
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello, There is a simple fix of it - as you see, the images have different sizes, you have to declare the width and height of them and regenerate it.To change the size of the images used in portfolio/blog, please navigate to theme options>blog,…
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I'm not sure what you mean by the "Post Grid", you mean the "Grid" layout of "Blog" item, right?As I know, you can use the "Blog" item and provide the IDs of posts which should be excluded from displaying.http…
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Hello,Can you explain your issue in greater details? I do not know what's the problem.Also, attach some screenshots if possible.Thanks
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All of these problems will be fixed in next updates - we noticed that problem, so please be patient. It will surely not be in next week, but I think we'll fix that to the end of that year ;)We cannot give you a workaround for this problem right now…
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You have to get into the "Row Settings" in element of the WPBakery and turn on the "Row Strech" option.http://prntscr.com/qbgf6e Thanks
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hello,We suggest not to touch the theme source code, a lot of elements are applied by the Javascript code and it could make other elements not work properly.Unfortunately, there is no option to increase the "Header Creative Always Open" wi…
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I tested it on my server and it works.I applied it in the "Column" item and it works fine.http://prntscr.com/qbgn01 Please disable all of the plugins, create a new page and insert this code in column item.It should work fine.Thanks
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Sorry, but I do not understand now.I tested your website on mobile (RTL Mode turned ON) and it looks great on mobile.Can you show me it on screenshots? - take a look what I see: http://prntscr.com/qbgpaahttp://prntscr.com/qbgphyhttp://prntscr.com/qb…
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Hello,Can you test it with all of the plugins disabled?Remember, to clear the cache after disabling them. Thanks
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Hello,You should disable the "Boxed" layout on mobile.Theme Options > Responsive > GeneralAnd turn on the "Boxed to Full Width". But, if it will not be enough for you, please edit the section with that element on your page …
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Just upload featured image while editing certain page . BeTheme will recognize that change and overwrite default image. Thanks
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Hello,Please provide this CSS code below into the Theme Options > Custom CSS & JS > CSS body.single-product .accordion .answer{ background:black !important; } Thanks
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Hello,Did you set the "Title tag" to be "H1? ?It can be changed in the Theme Options > Header & Subheader > Subheaderhttp://prntscr.com/qaqql1 Thanks
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Hello,This is the default margin of the WPBakery and it cannot be easily removed.I suggest, to apply the margin-top "-35px" value for the row in the settings of that row.It should solve your problem.Thanks
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It's possible in the Theme Options > Colors > Header, there you will find a section labeled "Action Button"http://prntscr.com/qaqp1d thanks
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Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
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Hello,Please send me a link to the screenshot of the error message.It would be really helpful.Thanks
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It should be enough, because BeTheme Child Theme is using the BeTheme files which were not modified - and if BeTheme files will be removed, then it will not be working properly. If you are worried about your modifications/settings/database, please m…