Pablo
Pablo
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- Pablo
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Comments
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We do not know that, we just disabled all of them.We suggest, is disabling one by one and test, which one is making that problem.Thanks
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Hello,Is it removing the content or you just cannot get into settings of any items?Please be sure that:1) Your WP is up to date2) Your PHP Version is 7 or higher Also, did you test it with all of the plugins disabled?Thanks
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@sec-hostingIt is working for whole website - I've increased the height value:http://prntscr.com/q2tapc I do not understand the problem.Thanks
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Hello,All of the custom css will be inside the Theme Options > Custom CSS & JS > CSSIf you don't see it there either, please edit the page with a contact form and scroll down to the bottom of the settings, there should be a "Custom CS…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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That's your answer why it's not working: "on other themes".Every theme has other CSS code created by the developer. Also, can you show me what exactly you want to remove, there is a lot of images and texts.Please make a screenshot and post…
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Check, if your builder visibility is set to everyone in Theme Options > Global > Advancedhttp://prntscr.com/q2uqvn Thanks
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Hello,Can you show me on a screenshot the error message which appear while updating the theme?It will be really helpful for me.Thanks
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Hello,In this case, you should go to the section settings and turn on the "Remove Vertical Margin" optionhttp://prntscr.com/q2vdqp Thanks
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It all depends on which header you selected.Also, you can check, if you didn't turn on the "Align Right" option in Theme Options > Menu & Action Bar > Menuhttp://prntscr.com/q2t58f Thanks
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No, it will be still bundled with BeTheme.Unfortunately, anyone who want to use it, will have to use the WP version below 5.3 (or buy the license key) Thanks
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Hello,Is there any error message?Also, please disable all of the plugins and turn on only the WPBakery.Thanks
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As I see, you figured it out already.Do you need some further help?Thanks
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Hello,That's because you provided the whole link for the video - there should be only an id of it.http://prntscr.com/q2sdfj Thanks
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Hello,Please disable all of the plugins, clear the cache of the browser and check, if the issue still exists.Thanks
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Hello,All of the images and icons are stored here:https://www.pexels.com/photo/white-wooden-modular-kitchen-1643384/ https://www.pexels.com/photo/man-standing-near-building-white-black-turtleneck-shirt-874158/ https://www.pexels.com/photo/woman-smil…
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Sorry, but these login credentials you sent are not working.Please send them once more, but this time test them, before you send them.Thanks
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So, we got your login credentials and after disabling all of the plugins it started to work (one of them is corrupting the updater) Remember, to disable all of them while you want to update one of your plugins.Thanks
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The 6.9.2 version is the latest version available in the themeforest and this is the latest version that we can provide. From 6.9.3 the Layer Slider left the envato, which means that we(and envato) do not get the updates anymore.You would have to bu…
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Hello,You should turn on the "Full Width" option for the header.Theme Options > Header & Subheader > Headerhttp://prntscr.com/q2opic Thanks
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Please use this CSS code:a#back_to_top.button.button_js, #popup_contact > a.button{ background:url('pathtoimage') !important; } Thanks
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Please use this CSS code into the theme options > custom css & js > css.sub-menu{ font-size:24px !important; } Thanks
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For all of the posts, you should set the "Open Graph Image" while editing it.http://prntscr.com/q2p4d6 It will be the default image for this post on socials. Thanks
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Hello,Sorry, but that's not possible - it's automatically added by the system.All you can do is to disable the Page Title (Theme Options > Header & Subheader > Subheader)http://prntscr.com/q2p3gv Or completely remove the subheader and inse…
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Hello,First of all, please disable all of the minify/cache plugins.I will be able to help you with it after that. Thanks
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Hello,CSS works on every page, it's not possible to disable it for any page.Your CSS could not work, because you provided the .page-id part, which means it will work only on page with this id in body tag. Also, I do not understand what you want to r…
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Hello,You shouldn't use any of the plugins to update the theme or update any other plugins - it just does not have any sense and it will not gonna work fine. Is there any error message while trying to update the plugins in proper way? (BeTheme > …
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Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
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Hello Silvia,That issued page you sent, does not have submenu inserted anywhere, it's not even in the source code of the website.Please, create it once more and be sure that you inserted it correctly. Thanks