Pablo
Pablo
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- Pablo
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Sorry, but we do not support any plugins for the buttons.The Action Button is visible for everyone, there is no option to hide it for any of the rule.Thanks
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Cache shouldn't be the problem, but minify - yes.If you are using some kind of JS minifications you should get rid of it.Thanks
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Please go to the Theme Options > Global > General and change the style to "Classic"https://prnt.sc/rie5pg Thanks
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Hello,Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.Thanks
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You disabled the "Entrance Animations" option in Theme Options > Global > Advancedhttps://prnt.sc/rib53i After enabling it it works fine.Thanks
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Please contact your hosting provider and ask him about disabling the cache software completely - as I see, it's installed on the server and enabled as well. It could be the source of the problem.Thanks
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That's because if some of the images are not crossing (are not bigger or equal) the 400x400 size, they will not be regenerated - they will stay with original size.You have to be sure, that all of images you are using (for galleries or blog, portfoli…
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Hello,What do you mean by "google font shortcode? - we do not have any shortcode like that.Can you explain it greater? With some screenshots if possible. It would be grateful if you would send us a link to your website too.thanks
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Hello,Sorry, I'm not sure if I understand. You cannot edit the category pages, you would have to edit the wordpress core files and betheme to achieve that because this page is dynamically created and it's not able to modify it through the wordpress …
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The "Column" item has the "margin-bottom" applied by the default, to disable it, please edit that item and set the 0px value in dropdown menu.See screenshot:https://prnt.sc/ri9j6k Thanks
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@officeteam,Please update your theme to the latest version.Also, if your wp is not up to date, update it first! How about your php version? Is it 7 or higher?thanks
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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Hello,Please go to the Theme Options > Header & Subheader > Header and turn on the minimalist option.see the screenshot:https://prnt.sc/ria7l3 Thanks
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Hello,You must be aware, that BeTheme is a really big multipurpose template which includes a lot of functionalities and extend the default wordpress.It is normal that default themes will be loading faster, because they are a lot slimmer. But, when y…
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Sadly, changing the grid from single row (which is by the default in the betheme) will require a lot of it and a lot of rules to not to break the responsive view.We do not help with massive CSS codes - our help includes helping with understanding th…
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You have to add !important tag after CSS rule, because right now some classes are more important than yours and it get overwrited. I already edited your previous answer and modified the css code to be proper.Thanks
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Hello Pete,Is any error message displayed when you are trying to update the theme through BeTheme > Dashboard?If so, please upload the screenshot of that error message on some image hosting and send us a link to that screenshot.Thanks
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Hello,1) You can do it by increasing the "Grid Width" of your website - it's in the Theme Options > Global > Generalhttps://prnt.sc/ri9t2z 2) That's not possible.You would be able to change the background position there, where the me…
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Hello,Can you show me screenshots how you implemented that shortcode?Also, did you try to disable all of the plugins, clear the cache of the browser and check if the issue still exists?Thanks
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Hello,Sadly, it's not possible - this menu is always full width, that's the main purpose of mega-menu.If you would like to change that, you would have to create a css code or just switch to the regular menu.Thanks
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It still looks like the CORS problem, did you contact the hosting provider about this issue?Thanks
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hello,Please disable all of the plugins, clear the cache of your browser and check, if the error still appear.Thanks
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Hi, What you are referring to is the action button. Please go to theme options>header&subheader>extras and change the action button. See here: http://prntscr.com/fb1egt thanks
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Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello,Please switch to the parent theme and update it to the latest version, then turn on only the RevSlider and check if it works (on parent theme)Thanks
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But it's not a theme problem, I've told you that this error appear on the default themes like twentynineteen too.It must be the hosting issue or wordpress core modifications - our hands are tied in that case, this problem is beyond the theme.Thanks