Pablo
Pablo
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- Pablo
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Comments
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Hello,Please write your question once more, but this time in proper language which is English.On this forum, this language is required to communicate.Thanks
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Sorry, but it will require a theme files customizations to achieve that, which is unfortunately, not supported by us.Thanks
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Hello,Please go to the Theme Options > Global > Advanced and change the "Builder Visibility" to "hide for everyone"http://prntscr.com/r8wkhg Thanks
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Please make a screenshot of that error message and upload it on https://prnt.sc and post a link here.Thanks
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Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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Hello,Are you asking about the rows between the items from woocommerce?It will not be able to customize, because it's all depending on the js scripts of woocommerce, we didn't touch it in any way.You can only change the grid of the shop page in the …
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hello,Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.Thanks
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Hello,It's a header background, you can change it in the Theme Options > Colors > HeaderThanks
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Hello,Can you send us a link to your website?I suppose, that your theme is outdated.Thanks
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Hello,We cannot provide PSD files on the support forum, you have to ask for it on the email support.Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact Thanks
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1) As I told you, insert ONLY id of the video, not whole link.Otherwise it will not work. 2) You can only copy and paste whole page, we do not have tool like that yet.Thanks
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Hello,1) Is your BeTheme up to date?2) Is your WP up to date?3) Is your PHP Verison 7 or higher?4) Please attach a link to your website.5) Please enable only required plugins for the pre-built website, rest of them should be disabled.Thanks
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Hello,Please send us a link to your website, we'll check what we can do.Thanks
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Hello @alvaraddo,We do not understand what you are trying to tell us.The only language that we use on this forum is the English language, so please write your question once more.Thanks
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Hello Luisa,Please upload images on https://prnt.sc and post a links in your next reply.Also, if possible, please upload this site to be live and attach a link to your website too.Thanks
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Okay, I do understand now the problem.It's simple, you are using the "Empty" header which does not have any height applied, so to fix it, please change your header to "Simple", it's nearly the same, but has the header height, so …
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Hello,Just remove the content from the footer.You can find it in the Appearance > Widgets, exactly in the "Footer" tabs.Thanks
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Can you provide the admin rights for that account?It will be really helpful for us.Thanks
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Hello,All of these parameters must be inserted in the field dedicated for it.http://prntscr.com/r8wp50 All of them are available to find here:https://developers.google.com/youtube/player_parameters Thanks
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Hello,Sadly, Muffin Header Builder does not have this functionality yet.For now, you can only have a dropdown hamburger menu.Thanks
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Hello Lucie,You can achieve this effect with the "zoom box"https://themes.muffingroup.com/be/theme/shortcodes/boxes-infographics/#zoombox There you can insert any text, images and much more.Thanks
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Hello,Please contact us through the e-mail support, there your problem can be resolved:Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check wha…
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So, the problem is related to two things:1) Your hosting cache, it's holding it and updates on the page appears after few seconds.2) Your PHP Max Input Vars value is too small, please contact your hosting provider and ask him about increasing it to …
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Hello,You would have to import the media of the pre-built once more, but to use it in commercial, you have to buy rights for them.Thanks
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The problem is related to your third-party plugins which we do not support.After disabling them, menu works properly. About the menu items pushed down, you just inserted too much items, it does not have space to fit, you have two solutions possible …
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You applied the "body {color:#92a8d1}" in the class field, that's not correct.Please do, what I showed you in the image on the previous reply, after that I'll be able to help you.http://prntscr.com/r8ixz6 Thanks
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Hello,Please tell me, are your other betheme's installed on this same server?It could be overloaded. Also, if you are using clean betheme without any plugins enabled, then it cannot be the betheme fault, only server.Thanks
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Please disable all of the plugins through the FTP, because the problem is coming from the third-party plugin which is not supported by us.Here a simple instruction how to do it:https://support.bestwebsoft.com/hc/en-us/articles/204301449-Deactivate-d…