Pablo
Pablo
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Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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Before I take any further steps, I have to check it on your website, because these elements on this image can be removed only using the CSS code.I have to test it if the code will be working on your website, sending wrong code and modifying it later…
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Hello Alexandre,Can you send me a link to that website? It will be much easier to resolve that issue.Thanks
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Hello,You can do it, with our custom layouts. Here you can change a header type, logo and much more http://prntscr.com/q0hpeb Then, to attach it, you can choose it while editing the page.http://prntscr.com/q0hq65Thanks
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Revolution Slider is working on all of the devices - that's why it's better than our section background video - we suggest to use it instead. Our "Background Video" is disabled for older devices and iOS devices.Also, if you want to still u…
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Hello,Be sure that you provided the integration code in a proper place, it should be in the Theme Options > Global > Hooks, exactly in the "Bottom" field. We tested it on our local machine, and it works fine.Thanks
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Hello,Well, you have to insert two sections into the Muffin Builder and set the "Responsive Visibility", one will be hidden for desktop, second for tablet.http://prntscr.com/q97ein In these sections, insert the "Slider Plugin" an…
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That's behaviour is proper, you set the "Parallax" effect which is controlled by the javascript.So, it's making the image bigger, to fit it and keep the aspect ratio. We cannot control it in any way, it's all about the javascript.If you wo…
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It's all inside the "functions.php" file, as the "post types", get into the FTP or the Theme Editor of WP, and you will find all of them there.Thanks
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Hi, If you are new to BeTheme, we suggest taking a look into: 1. Documentation: http://themes.muffingroup.com/betheme/documentation/#general 2. List of shortcodes and items with examples: http://themes.muffingroup.com/be/splash/ 3. Tutorial Video…
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Without taking a look at the page source all I can help is telling you that, to:1) Disable all of the plugins, clear the cache of the browser and try to save it.2) Check, if your WP and BeTheme are up to date3) Check, if your PHP Version is 7 or hig…
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Can you send me a link to your website?I have to check the source code, also, did you try to disable all of the plugins and save the page after that?Thanks
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Hello,That's because your featured images size are different, they all have to be the same.To change the size of the images used in portfolio/blog, please navigate to theme options>blog,portfolio&shop>featured image Notice! Remember to us…
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Hello Jen, Can you send me a link to your website? Not all types of the menu can have this feature enabled, for example, in mobile dropdown menu it will be hard to achieve.Thanks
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Then they have to enable it for you - it's required for successfully updating the plugins.Thanks
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Hello,I do not see that issue anymore, did you solve the problem?If don't, please tell me, on which device and browser do you see it? Thanks
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Hello,Please disable all of the plugins, clear the cache of the browser and check, if the issue still exists.Thanks
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Hi, From the version 20, we have introduced a new way of installing sliders. Now, when you install a pre-built website, the slider is imported automatically. You can also import them without installing the pre-built website. Here is a screenshot fo…
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Hello,I do not see that issue anymore, did you solve the problem?If don't, please tell me, on which device and browser do you see it? Also, we do not support that PDF file plugin.Thanks
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Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
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Hello @KKJKG,Please contact your hosting provider and ask him about increasing the "max_input_vars" value to 5000 and "time_limit" to 180s.After that, everything should be okay.Thanks
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Hello,Can you send me a link to your website?I'll check it out.Thanks
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Hello,That's good if you click the "Milk Pitcher" it goes to the category page because it's a category, not product.The permalinks structure is Home>Shop>Category>Product Thanks
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I think, that the problem is still related to the cache.I changed the theme to the twentytwenty and the same issue appear, it's not a theme related problem.It's just a woocommerce misconfiguration or server configuration problem, but I think that's …
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Hello,You can change the color of the headings of blog, in the Theme Options > Colors > Heading, it's a H2 tag.The hover color can be changed only with the custom css code, do you need further help with it?Thanks
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Hello,How did you achieve the "Week" views event? - as far as I know, there is only list, month and day. Did you install some kind of the third-party plugin? We only support the basic version of that plugin, if you bought the PRO version w…
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So, I noticed few things:1) You had +10 unsupported plugins enabled, which surely can be one of the source of the problems.2) Your server does not cross minimal requirements for the themehttp://prntscr.com/q99evr- ZipArchive must be turned on- PHP M…
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Hello,You are using the "Builder" template - it's removing the comments and related products and sharebox.There is no way to add it in the theme options, you would have to edit theme files to achieve that.Thanks
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Hello,You are using the "Builder" template - it's removing the comments and related products and sharebox.There is no way to add it in the theme options, you would have to edit theme files to achieve that.Or add the "Share" butto…
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We are working about new documentation, we'll surely include it ;)Thanks