Pablo
Pablo
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Comments
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Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
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Hello,1) Is your PHP Version 7 or higher?2) Are your WP and BeTheme up to date?3) Are you using some kind of third party plugins? It's important to leave required plugins enabled only while importing the pre-built website. Thanks
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Hello,Which secondary menu do you mean, in the Action Bar?Thanks
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Hello,Is your PHP Version 7 or higher?Also, did you try to edit that post with all of the plugins disabled?Thanks
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Hello,Unfortunately, there is no option to do that - but, you can try to achieve that effect with our "Muffin Header Builder", check it here:https://forum.muffingroup.com/betheme/discussion/42065/the-betheme-header-builder-plugin#latest Th…
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Hello,Of course you can sort it by category, just go to the Appearance > Customizehttp://prntscr.com/pp20jh Thanks
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Sorry, but this is not possible - BeTheme does not have such feature.You would have to edit the Theme and WooCommerce files to achieve that, but we do not support it.Thanks
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Hello,I do not understand at all.Can you explain the problem greater, with some screenshots if possible?Thanks
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Hello,Is your PHP Version 7 or higher?Are your BeTheme and WP up to date? Also, did you try to edit that post with all of the plugins disabled (with only WPBakery enabled)?Thanks
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Hi, Here is an instruction on how to update the theme: http://themes.muffingroup.com/betheme/documentation/#general Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme. W…
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Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello,Please send us a link to the screenshot of the error message.Also, are you using the localhost or some kind of hosting?Thanks
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Hello,What do you mean by "Full Screen" on mobile?The Muffin Header Builder does have only the hamburger menu included for now and there is no option to use the overlay menu.Thanks
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Hello,Sorry, but BeTheme does not have this functionality.You would have to edit theme and wordpress fles to achieve that, but unfortunately, we do not provide support for this kind of modifications.Thanks
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Hello Constanze,Did you solve your problem? I can see the menu on mobile.If not, please:1) Clear the cache of your browser2) Tell me, on which device and os do you noticed it.Thanks
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Hello,Sorry, but that's not possible.You would have to edit the woocommerce settings to achieve that, but unfortunately, we do not provide support for this kind of modifications.Thanks
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Hello,Sorry, but we do not handle with the license keys or any purchase-connected things.You would have to contact the envato market and ask them about it. Thanks
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You have to set the same size of H2, it's in Theme Options > Fonts > Size & StyleAlso, you can use the inline css: https://www.w3schools.com/html/html_css.asp Thanks
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Hello,Just activate the plugin of that builder.Also, you can hide the Muffin Builder completely in the Theme Options > Global > Advancedhttp://prntscr.com/pp34qi Thanks
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Hello,Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.Thanks
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I applied that code that "Tom" from that topic Bryan said into the functions.php file and it works fine.Be sure, that you pasted it correctly. Thanks
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It looks like the slider is not made correctly.Can you download a slider from one of our demos and test if it happens too? You can import them without installing the pre-built website. Here is a screenshot for better understanding: http://prntscr.c…
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Hello,Can you show us whole error message on a screenshot?You can upload that image on the https://prnt.sc and send us a link in this topic.Thanks
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We'll surely take deeper investigation about it.For now, the only workaround which we can provide is to remove the retina logo - it will be resizing fine then.The problem appears only on the retina logo screens, while resizing - all other devices is…
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You can check all of the classess, id on the inspector of every browser.https://www.lifewire.com/get-inspect-element-tool-for-browser-756549 Thanks
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Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
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Hello,There is no option to add ready-made layouts through the theme options.You would have to edit wordpress and betheme files to achieve that. Unfortunately, we do not provide such kind of modifications.Thanks
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Hello,You just can add the <h1> tag in content of your page - it's all on you.If you don't know how to use it, please be familiar with this documentation:https://www.w3schools.com/tags/tag_hn.asp Thanks